Overview
Remote
On-site
Compensation
$18-$20/hour
Job Description
Product Support Technician
This is a Direct Hire with the company!
Pay: $18.00 - $20.00/hour DOESchedule: Full-time | Overtime Available | Some Travel Required
We are seeking a Product Support Technician to provide front line technical support for automated equipment and systems. This is a direct hire opportunity with a stable, employee-focused company that values teamwork, customer service, and professional growth.
Responsibilities
- Provide front line technical customer support for automated equipment and systems.
- Resolve customer issues through phone support and remote troubleshooting.
- Document detailed case notes, including troubleshooting steps and customer interactions.
- Travel periodically to customer locations to perform repairs and provide refresher training.
- Deliver exceptional customer service while ensuring timely resolution of support requests.
Additional Duties
- Follow established processes, procedures, and standard work instructions.
- Maintain current knowledge of products, services, and support resources.
- Assist with training and mentoring team members as needed.
- Identify opportunities for process improvement and contribute ideas to enhance service quality.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience preferred.
- Mechanical, electrical, or technical aptitude required.
- Experience with automation or technical equipment support is a plus but not required.
- Intermediate to advanced Microsoft Office skills.
- Strong troubleshooting, communication, and problem-solving abilities.
Benefits
- Medical, dental, vision, life, short-term disability, and long-term disability insurance
- Paid time off plus paid holidays
- Retirement plan with company match
Apply today to join a growing team and build a rewarding career in technical support!
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FAQs About Product Support Technician Jobs at Westaff
What is the work location for this position at Westaff?
This job at Westaff is located in Alexandria, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Westaff?
Candidates can expect a pay range of $18–$20 per hour for this role.
What employment applies to this position at Westaff?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Westaff?
You can apply for this role at Westaff either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.