Professional - Program Manager - Non-It

Seeking a Platform Evaluation & Implementation Lead to support knowledge management system (Insights Hub) and strengthen its generative AI and platform capabilities.

This role spans two distinct but connected phases:

• Pre?decision platform evaluation, including structured collection of stakeholder feedback to inform leadership decisions; and any participation in any testing and analysis required.

• Post?decision planning and execution, supporting implementation readiness, migration planning, testing, validation, and change management.This is a senior, hands?on role for an experienced strategic partner who can lead through ambiguity, apply agile principles, and contribute directly to execution—not just coordinate work.

Key ResponsibilitiesA. Pre?Decision Platform Evaluation & Sandbox Testing

• Support the definition and operationalization success criteria and evaluative metrics (e.g., usability, accuracy, relevancy, completeness, recency, efficiency).

• Support collection, synthesization, and analyzation of testing feedback and insights.

• Support preparation of decision?ready summaries and recommendations for leadership and advisory stakeholders.B. Planning & Program Management

• Partner with Research leadership to inform overall scope, sequencing, and decision framing for the Insights Hub initiative.

• Support delivery of actionable project plan with milestones, dependencies, and deliverables.

• Manage the integrated schedule from evaluation through execution, keeping the team on track and surfacing risks early.

• Apply agile principles to adapt plans as new information, constraints, or opportunities emerge.C. Implementation Readiness, Migration Planning, Testing & Validation (Post?Decision)

• Support planning and coordination required to stand up a selected system or evolve the existing platform, including:o Implementation planning and workflow designo Data migration planning and execution supporto Testing, validation, and readiness checkpointso Partner with technical and business stakeholders to ensure the solution meets functional, governance, and operational requirements.o Help translate evaluation findings into implementation priorities and sequencing.D. Change Management & Communications

• Craft clear, audience?appropriate communications throughout both phases (evaluation and post?decision), including updates, guidance, and decision materials.

• Provide change?management support to help stakeholders understand what’s changing, why it matters, and how to engage with new systems or workflows.

• Anticipate adoption challenges and proactively address them through communication, training, and process adjustments.

Qualifications & ExperienceRequired

• Balance strategic thinking with a willingness to roll up sleeves and produce deliverables.

• Significant experience leading complex, cross?functional initiatives involving platform evaluation, system implementation, or both.

• Demonstrated expertise in:o Project management and agile deliveryo Platform or vendor evaluation and comparisono Sandbox or user testing design and executiono Testing and validationo Change management and communicationso Data migration or implementation readiness planning

• Strong communication and synthesis skills, with experience creating executive?ready materials.

• Comfort operating in ambiguity and helping teams move from exploration to decision.

Preferred

• Experience in research, insights, knowledge management, analytics, or data?driven environments.

• Familiarity with enterprise governance, stakeholder decision?making, and cross?team coordination.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”