Professional IT Services - Manager #570

COCCRocky Hill, CT

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Overview

Schedule

Full-time

Career level

Director

Remote

Hybrid remote

Benefits

Paid Vacation

Career Development

Tuition/Education Assistance

Job Description

What we need…Are you a people first leader who thrives on building high performing teams and helping others grow? COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success.What's in it for you…COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

Hybrid schedules and ample paid time off allowing you work/life balance and flexibilityCustomized training and onboarding to support you in your first year at COCCRobust employee development programs aligned with career pathing objectivesCutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggetsGenerous PTO offerings, benefits and competitive compensationOn-site fitness centers, wellness incentives, and lifestyle spending accountsTuition ReimbursementOne-on-one career coachingDEIB initiatives championing inclusion and encouraging you to bring your whole self to workFinancial planning assistance with certified professionalsPeer recognition programs

What you'll do…

Lead, mentor, and develop a geographically dispersed team of Systems Engineers.Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.Manage resource allocation, workforce planning, utilization, and service delivery objectives.Conduct performance evaluations and support employee career development.Drive process improvement, operational excellence, and organizational change initiatives.Oversee customer projects, consulting engagements, and operational support activities.Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.Manage escalations, balance competing priorities, and make sound business decisions.Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.Provide technical guidance and support for complex infrastructure and networking environments.

What you'll bring…

Bachelor's degree in aComputer Science, Information Technology, or a related field, or equivalent work experience.Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft 365, and enterprise endpoint managementUnderstanding of enterprise networking concepts and technologies, including TCP/IP, DNS, DHCP, routing, switching, wireless networking, and VPN solutionsExperience overseeing infrastructure deployments, technology refreshes, system migrations, and modernization initiativesKnowledge of endpoint management platforms and deployment technologies.Familiarity with virtualization and digital workspace technologies, including VMware vSphere, Omnissa Horizon, and Microsoft Hyper-V

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FAQs About Professional IT Services - Manager #570 Jobs at COCC

What is the work location for this position at COCC?

This job at COCC is located in Rocky Hill, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at COCC?

Employer has not shared pay details for this role.

What employment applies to this position at COCC?

COCC lists this role as a Full-time position.

What experience level is required for this role at COCC?

COCC is looking for a candidate with "Director" experience level.

What benefits are offered by COCC for this role?

COCC offers following benefits: Paid Vacation, Career Development, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at COCC?

You can apply for this role at COCC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.