Program & Customer Relationship Rep Sr - (Hybrid Telework)

Standard Job Description

WHO WE ARE

Lockheed Martin: An Award-Winning Place to Work

WHO YOU ARE

The Account Manager serves as the primary liaison between Derco and its clients, focusing on relationship management, client satisfaction, and revenue generation. They act as the main point of contact for assigned accounts, understanding client goals, business challenges, and decision-making processes to provide tailored solutions and strategic guidance.

Key Responsibilities

• Client Relationship Management: Maintain and strengthen long-term client relationships, addressing concerns, providing updates, and ensuring consistent value from products or services.
• Revenue Growth and Retention: Identify upselling and cross-selling opportunities, manage contract renewals, and meet revenue targets or retention goals.
• Strategic Planning: Develop account plans aligning client objectives with company offerings, conduct quarterly business reviews, and coordinate internal teams to resolve client issues.
• Problem Solving: Act as the go-to contact for client inquiries, troubleshooting challenges, and ensuring timely resolution.
• Collaboration: Work closely with business development, marketing, and OEM product teams to deliver solutions that meet client needs and support business growth.
• Reporting and Analysis: Track account performance, analyze client data, and provide insights to improve service delivery and client satisfaction.

Basic Qualifications

• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; or 4 years of professional experience in a related field.
• Deep understanding of OEM product sales, including features, benefits, and target market
• Ability to analyze data, identify trends, and make strategic decisions using tools like CRM software or Excel

Desired Skills

• Ability to work independently with only general direction
• Strong process development and management skills
• Exceptional verbal and written communication skills with ability to conduct presentations to Senior Management
• Microsoft Excel/database experience to include Macros, V-Lookup, formulas, graph creation, pivot tables
• Experience in IFS

Interview Questions

Analytical Ability: Give me a specific example of a time when you used good judgment and logic in solving a problem. What steps did you take?

Be accountable: Give me an example of a time you went above or beyond the call of duty in order to get a job done.

Change Agility: What is the most challenging aspect of making decisions for you when circumstances are constantly changing, and how do you handle this?

Communication: Describe the most significant written document, report or presentation which you had to complete.

Customer Orientation: Give an example of a time you initiated contact with a customer you had no previous contact with? What methods did you find effective or ineffective?

Teamwork: Describe the types of teams you've been involved with. What were your roles?

Pay Information

Full-Time Salary Range: $72500.00 - $134600.00

At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow-both professionally and personally.

The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.

• Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
• For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.