Program Coordinator

As a member of the HHH Leadership Team, provides support to the Program Manager in overseeing the daily operations and is responsible for managing assistance workflows, supervising donor scheduling processes, and coordinating warehouse operations of the Community Clearinghouse (CCH). This role focuses on coordinating material assistance applications, managing donor scheduling and communication, and supporting warehouse operations to ensure efficient, client-centered service delivery. This includes supervising staff, interns and volunteers, while performing a variety of administrative tasks and program related projects.

Essential Duties & Responsibilities:

• Assists the Program Manager in the general day-to-day management of CCH office and warehouse operations.
• Assists with quality assurance and internal compliance monitoring to verify high level of service to our clients, donors, vendors, and volunteers, and providing guidance when necessary.
• Oversee intake and processing of material assistance applications. Ensure applications are complete, accurate, and compliant with program policies.
• Manage scheduling systems for donation pick-ups. Serve as point of contact for in-kind donors regarding logistics and intake procedures.
• Ensure consistent donor communication and follow-up with corporate, retail, and individual donors.
• Coordinate large-scale donation logistics (retail, corporate, or liquidation donations).
• Identify warehouse operational improvements to enhance client and donor experience.
• Participate in community engagement to promote partnerships that will increase support in CCH services including seasonal events Ready to Learn and Adopt a Family.
• Assists in the planning and coordination of CCH activities, including program budgets and seasonal events, as directed by the Program Manager.
• Maintain program data integrity and support reporting requirements. Assist in preparing monthly and annual reports.
• Completes operational tasks such as forms processing, data entry, photocopying, filing, and general administrative support as needed.

Qualifications:

• Associates or bachelor's degree in social work, human services, business administration, or a related field preferred; or a H.S. diploma with two (2) years related experience in a similar field and position.
• Effective communication skills
• Working knowledge of Microsoft Software
• Ability to work directly, cooperatively and collaboratively with multi-faceted and multi-ethnic programs, staff, and volunteer force.
• Valid Driver's license, clear traffic abstract, and willingness to use properly insured car.
• Clear pre-employment, reference checks, annual TB clearance, health clearance.

Preferred Qualifications:

• One (1) year of prior supervisory and/or leadership experience.
• Relevant program and operational experience in working with low-income or homeless communities, and/or volunteer coordination in a non-profit social service setting.
• Prior experience working in customer service and/or donor relations position.
• Prior experience working with warehouse or warehouse office operations.
• Relevant program development experience, to include assessing community needs, developing program ideas, and implementing programs to meet those needs.
• First Aid and CPR certification
• Ability to operate or willingness to learn and obtain certifications for the operation of the forklift.

Comply with company code of ethics, confidentiality practices, HIPAA regulations, safety protocols, and all other policies and procedures.