Program Director, Community Services

Salary: $75,000-$80,000 per year

Catholic Charities of Baltimore, Community Housing division is seeking a Program Director to provide strategic leadership and oversight of their program, ensuring high-quality, client-centered services that align with organizational goals and deliver measurable impact. This incumbent is responsible for managing operations, budgets, staff development, and partnerships while maintaining compliance and driving continuous improvement. The Program Director will lead a high-performing team, foster strong community relationships, and ensure programs operate efficiently, effectively, and in a safe, supportive environment.

Community Housing is a combination of multiple Permanent Supportive Housing (PSH) programs which includes, Project Reach, Project Fresh Start, Project Promise, Holden Hall and Hosanna House, which compassionately houses over 100 individuals living in communities throughout Baltimore City and Baltimore County. It offers residents who have experienced unstable housing with a disability affordable long-term housing with supports. Their lives are improved by offering case management and supportive services with the goal that every person can realize his/her full potential.

The work schedule is Monday -Friday 8am-4pm

JOB DUTIES & RESPONSIBILITIES:

• Fully accountable for the effective delivery of comprehensive services across all assigned programs, ensuring consistent quality and impact.
• Provides strategic leadership and operational oversight, taking ownership of program performance to ensure alignment with organizational goals.
• Coordinates and personally conduct site tours for community organizations, businesses, and external providers, ensuring accurate representation of services.
• Designs, implements, and rigorously evaluates programs to drive measurable outcomes, ensuring continuous improvement and accountability to stakeholders.
• Manages departmental budgets with full fiscal responsibility, ensuring transparency, cost-effectiveness, and optimal use of resources.
• Directly accountable for supervising and developing assigned management and program staff, including hiring, onboarding, training, coaching, evaluating, and addressing performance in line with ACC policies.
• Oversees business operations with a focus on operational efficiency, regulatory compliance, and high-performance standards.
• Applies Motivational Interviewing and Trauma-Informed Care principles to guide clients in overcoming barriers and achieving individualized goals.
• Leads strategic planning efforts, taking responsibility for the development, execution, and outcomes of long-term organizational initiatives.
• Establishes, strengthens, and manages strategic partnerships with community organizations, government agencies, and foundations to advance mutual goals.
• Initiates and maintains external relationships critical to funding proposals, contract negotiations, and regulatory compliance.
• Oversees facility management, and volunteer operations, ensuring all services are effectively delivered and aligned with program standards.
• Sets clear, measurable program goals and objectives, ensuring consistent tracking and achievement.
• Collaborates with the Development department to prepare grant proposals and lead grant management and compliance, ensuring timely reporting, adherence to funding guidelines, and transparent stewardship of resources.
• Ensures services meet or exceed established quality benchmarks, regulatory requirements, and the evolving needs of clients.
• Develops and leads a high-performing team culture, holding staff accountable for results while providing support and professional growth opportunities. Establish and lead Employee Engagement goals and activities to promote a positive staff culture.
• Regularly reports on program outcomes, financial status, and strategic initiatives to senior leadership, demonstrating clear accountability and progress.
• Ensures that all program facilities meet regulatory requirements and are maintained in a safe, clean and welcoming manner for all staff and visitors.
• Performs other duties as assigned.

Program Specific Duties:

Community Housing:

• Maintains ongoing partnerships with Baltimore City and Baltimore County Continuums of Care (CoCs), DHCD, and other state and local funding entities. Accountable for ensuring program compliance, resolving client-related concerns, and aligning operations with funding requirements.
• Serves as a representative of the organization as a PSH provider by actively participating on Governance Boards and committees, contributing to coordinated system planning and decision-making.
• Leads onboarding and monitoring of external vendors providing supportive services. Responsible for ensuring quality service delivery, contract compliance, and alignment with program standards.
• Provides direct supervision to Program Managers, Program Coordinators, and Housing Specialists. Accountable for guiding client intake, needs assessments, service planning, and progress monitoring, while ensuring accurate, timely, and confidential case documentation.
• Oversees the Western Maryland Food Program and case management, ensuring compliance with state funding requirements, operational standards, and reporting expectations.
• Holds responsibility for the effectiveness and accountability of case management services across community housing programs, ensuring alignment with program goals and client outcomes.
• Maintains on-call availability to address housing and property emergencies. Ensures all properties consistently meet health, safety, and regulatory standards.
• Driving a personal vehicle is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the driver's ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

EDUCATION & EXPERIENCE:

• Bachelor's degree in social work, human services, business, management, or related field.
• Seven (7) or more years of related experience of which five (5) years were in management capacity.
• An equivalent combination of education and experience may be considered.

REQUIRED SKILLS & ABILITIES:

• Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff, clients, and visitors.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Exhibits exceptional planning and organizational skills, ensuring tasks are executed efficiently.
• Possesses the ability to influence and engage staff, fostering motivation and teamwork.
• Utilizes effective conflict resolution skills to address issues and maintain a positive work environment.
• Apply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
• Effectively prioritizes tasks and delegates activities as appropriate to ensure optimal workflow and productivity.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Hybrid work options are available, contingent upon business needs and performance expectations in alignment with the Agency's policy.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, or other similar structures as required to perform job tasks.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer