Program Management T7

Title Program Management T7 Location HQ, USA, CA, San Francisco, 2nd St Description We are seeking a dynamic and strategic leader to temporarily lead the Dasher & Consumer Customer Experience team. This role will oversee key operational, analytical, and strategic initiatives that ensure high-quality support experiences for both Dashers and Consumers. The Senior Manager will drive core experience metrics, lead a high-performing team, and partner cross-functionally to prepare the organization for future success. This role is ideal for a strategic operator with strong analytical acumen, people leadership experience, and a passion for improving customer experience. Key Responsibilities Metric & Performance Management: Oversee and manage core support KPIs through the end of year (EOY) and Q1, including Did We Resolve and Manual Task to Resolution, ensuring targets are achieved and insights drive continuous improvement. Strategic Planning for FY26: Lead preparation efforts for the next fiscal year, ensuring high-priority initiatives are fully scoped, resourced, and ready for Q1 execution. Team Leadership: Manage a team of 3 4 direct reports, providing day-to-day guidance, prioritization, and support to ensure strong operational performance and teammate growth. Cross-Functional Collaboration: Partner closely with key stakeholders across Product, Strategy & Ops, and Analytics to ensure alignment, influence roadmaps, and deliver integrated customer experience strategies. About the Role This Senior Manager role leads the Consumer + Dasher Experience teams, focusing on teammate support excellence and efficiency. On any given day, you may: Design and implement scalable process improvements to ensure fast and fair customer resolutions. Develop and execute strategies to enhance the customer experience. Analyze consumer satisfaction data at the most granular level and translate insights into actionable business plans. Our most successful Senior Managers are strategic, analytical, and execution-driven leaders who excel at balancing high-level thinking with operational detail. They are also exceptional communicators who build strong relationships, influence across teams, and inspire their teams to achieve ambitious goals. Classification TAC: Temporary Agency Worker Remote Work Address

• Remote Address Time Zone
• Holiday Schedule
• Work Schedule
• Start Date Oct 26, 2025 End Date Feb 13, 2026 Business Need Increase in Workload Primary Hours Standard Business Hours Allow for Remote Yes Requisition Process Type Standard Job Posting Rejected N/A Job Posting Rejected by PMO N/A Job Posting SLA Classification Professional Laptop Yes Requisition Reason Original|Open Position Intake Call Completion Date 2025-11-10T12:29:00.000