Program Manager- Enhanced Family Care Program

COMMUNITY BRIDGES IS GROWING - JOIN OUR TEAM!

$1,000 Sign-On Bonus

Community Bridges is seeking 1 Full-Time Program Manager to join our team in Concord, NH, supporting our Enhanced Family Care Program and Behavioral Program.

Founded in 1982, Community Bridges is a nonprofit organization dedicated to advancing the integration, growth, and interdependence of individuals with developmental disabilities within their own communities. Serving more than 1,100 individuals and families throughout the Greater Capital Area, we work to remove barriers and create meaningful, inclusive community connections.

Position Overview

The Program Manager supports individuals with disabilities living in community-based settings, often residing with home care providers or family members. This role provides direct oversight of multiple home care providers, ensures regulatory compliance and certification standards, and upholds the delivery of high-quality, person-centered services. Program Managers provide leadership, guidance, and supervision while ensuring adherence to agency policies and state regulations.

Qualifications

• Education: Bachelor's Degree preferred, or Associate's Degree with an additional 2–3 years of relevant experience

• Experience:

  • 1–2 years working with individuals with disabilities preferred

  • Minimum of 1 year of supervisory and training experience

• Reliable transportation, valid driver's license, and proof of automobile insurance required

Compensation & Benefits

• $1,000 Sign-On Bonus

  • $500 paid at hire

  • $500 paid after 6 months of employmentSign-on bonus available to new hires only. Re-hires and transfers are not eligible.

• Paid Time Off:

  • 22 days of PTO annually for full-time employees

  • PTO increases with longevity

  • No waiting period to use PTO

• Benefits Package Includes:

  • Medical, Dental, and Vision Insurance

  • 403(b) retirement plan with 1% company match

  • Employer-paid life insurance

  • Employer-paid short-term disability

  • Mileage reimbursement for approved work-related travel

  • Paid training at regular rate of pay

Key Duties & Responsibilities

• Support individuals in achieving their goals and dreams in community-based living environments

• Oversee home care providers to ensure adherence to ISAs, safety plans, and support plans

• Guide home providers in understanding ISAs and implementing individualized strategies

• Foster collaboration among service team members using a person-centered approach

• Maintain ongoing communication with individual service teams

• Review and/or complete progress notes, behavioral tracking tools, medical documentation, and follow-up tasks

• Contribute to ISAs and additional support plans based on evolving needs

• Maintain accurate and compliant medical, certification, and program documentation

• Interview and assess prospective home care providers for program fit

• Attend internal and external trainings to remain current on best practices

• Support individuals in accessing community resources and opportunities

• Ensure respect for legal, civil, and human rights while maintaining confidentiality

• Encourage choice-making and individual preferences in all supports

• Serve as a positive role model to promote inclusion and reduce stigma

• Conduct regular home visits and monitor service delivery quality and compliance

• Provide supervision to employees and contracted providers per agency standards

• Attend service plan meetings, team meetings, and agency meetings as required

• Ensure compliance with state regulations including home certification, safety inspections, documentation, and reporting

• Participate in rotating on-call responsibilities

• Administer medications in accordance with He-M 1201, as applicable

• Perform additional duties as assigned

Required Skills

• Strong verbal and written communication skills

• Ability to advocate for individuals and support self-advocacy

• Ability to collaborate with families, teams, and community partners

• Ability to represent Community Bridges professionally in the community

• Team-oriented with sound judgment and decision-making skills

• Ability to complete and maintain required certifications, including:

  • Medication Administration

  • MOAB

  • First Aid and CPR

• Ability to assist with personal care needs as required

• Strong organizational and documentation skills

• Ability to acquire computer competencies

• Ability to work a flexible schedule as needed

Work Environment & Physical Requirements

• Fast-paced environment with occasional high-stress situations

• Flexible scheduling required to meet coverage needs

• Ability to lift up to 50 lbs. and assist with transfers

• Frequent walking, standing, stair climbing, and driving

• Ability to operate wheelchairs, lifts, and passenger vans

• Emergency behavioral interventions may be required per MOAB and individual plans

Travel Requirements

• Regular travel using personal or agency vehicles

• Access to personal vehicle required during all scheduled work hours

• Valid NH driver's license and acceptable driving record required

Communities We Support

Concord (Headquarters), Allenstown, Andover, Boscawen, Bow, Bradford, Canterbury, Chichester, Danbury, Deering, Dunbarton, Epsom, Franklin, Henniker, Hill, Hillsborough, Hopkinton, Loudon, Newbury, New London, Northfield, Pembroke, Pittsfield, Salisbury, Sutton, Warner, Weare, Webster, Wilmot, Windsor