Program Manager- IL

Signature Retail ServicesChicago, IL

$75,000 - $95,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

Compensation

$75,000-$95,000/year

Job Description

Retail Account Manager

Location: Chicago, IL and Surrounding Areas

Salary: $75,000- $95,000/annually, based on experience

Travel: Remote Based, with occasional travel based on client needs.

Overview

Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role- we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs.

Key Responsibilities:

Client & Account Leadership

Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results
Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams
Take ownership of account performance, identifying opportunities to improve execution and expand program
Retail Execution & Operational Coordination
Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments
Support program launches, resets, promotional initiatives, and continuity service cycles
Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance

Reporting, Analysis & Insights

Monitor execution quality, compliance, and performance through reporting and field insights
Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities
Deliver clear, executive-ready updates and insights to clients
Recommend actionable strategies to improve program performance and drive results

Cross-Functional Collaboration

Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies
Coordinate with internal teams including reporting, training, and print/fixture support
Support communication and alignment across all stakeholders

Program Performance & Growth

Track program performance against KPIs, timelines, and deliverables
Identify opportunities to streamline execution and improve processes
Proactively recommend program enhancements, expansions, and value-added initiatives

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FAQs About Program Manager- IL Jobs at Signature Retail Services

What is the work location for this position at Signature Retail Services?

This job at Signature Retail Services is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Signature Retail Services?

Candidates can expect a pay range of $75,000 and $95,000 per year.

What employment applies to this position at Signature Retail Services?

Signature Retail Services lists this role as a Full-time position.

What experience level is required for this role at Signature Retail Services?

Signature Retail Services is looking for a candidate with "Director" experience level.

Does Signature Retail Services allow remote work for this role?

Yes, this position at Signature Retail Services supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Signature Retail Services?

You can apply for this role at Signature Retail Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.