Program Manager 2 - Returns & Exhaust - HYBRID

Are you obsessed with redefining the landscape of retail inventory management?  Do you want to be part of acompany revolutionizingmodern retailing?  Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion.  We have a relentless drive to exceed customer expectations.  We continue to grow and evolve to remain the best in the eyes of our customers.  Our goal is to be the best fashion retailer in a digitally connected world.  Inventory Operations is a pivotal capability in leading this transformation.  Be a change agent at Nordstrom as we continuetomodernize our Inventory capabilities.

Nordstrom is looking foraProgramManager II,Returns & Exhaust. This role will support ourReturns & Exhaustprogram whichencompasses the end-to-end journey of customer returns, from the point in which a customer initiates a return to when we’re able to either restock that unit or determine an alternative path (e.g., refurbish, return to vendor). The position has significant importance for the company as flexible customer returns are core to Nordstrom’s DNA and returned product is a sizable source of our goods available for sale. The role will also support Exhaust activitiesadjacent toreturns. Thisindividual in this rolewill own the delivery of individual projects within the broader Returns & Exhaust program anddrive tomeasurable outcomes byleveragingeffective communication, relationship-building, and analytical skills. Theworkwill focus on opportunities such as: 

• Optimizingreturns processing systems and processes toincrease automation, reduce touches, increase controls, and prevent loss.

• Identifyingopportunities to decrease loss from product exhaust.

• Establishingtactics todecrease return rates by offering exceptional customer service

• Supportingefforts toplace returnedproductat itsoptimalselling node

As part of the Inventory organization,theProgramManager II,Returns & Exhaustwill be a critical connection point between Merchandising, Supply Chain, Stores, Product Management, and Technology to understand their individual needs and responsibilities and establish systems and processes that will collectively advance ourReturns & Exhaustcapabilities. This team is the horizonal, enterprise owner ofReturns & Exhaust, meaning that we partner with all the above-mentioned teams to pull in their perspectives andexpertise,but ultimately, weare accountable for these critical JWN capabilities. This role will have broad exposure throughout the enterprise and enormous impacttothe business, driving change over the short,mediumand long term.

You own this if you have …

• Bachelor’s degree; MBA or relevantMaster’sdegree a plusOR4+ years of experience in program management, management consulting, corporate strategy, or finance

• Strong interest in retail andanunderstanding of industry dynamics

• Strong quantitative skills, including interpretation of model building and insight generation (from a variety of data types and sources)

• Strong interpersonal, verbal, and written communication skills

• Ability to develop project plans and manage project execution

• Ability to collaborate and communicate with cross-functional partners across all levels of the organization

• Ability to handle ambiguity and change

• Ability to work across a wide breadth of topics, focusing in on the things that matter vs getting overwhelmed by lessimportant details

• Proficiencyin Excel and PowerPoint