Program Manager & Compliance Lead

Location: Seattle, WA Metropolitan Area (Hybrid; onsite access strongly preferred)

Employment Type: Full-Time (W2 Employee)

AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

AKIVA is seeking a Program Manager & Compliance Lead to own end-to-end delivery of our on-call / on-demand staffing operation supporting a public-sector client in the Seattle metropolitan area. You will serve as the single point of contractual accountability to the client, manage the recruiting and account-operations team, own SLA and quality performance, and ensure full compliance with employment laws, background-screening regulations, and client-specific workforce requirements. This is a senior, high-visibility role with significant growth potential as AKIVA scales its Pacific Northwest staffing practice. AKIVA-provided AI-assisted governance, compliance-monitoring, and reporting tools may be leveraged to accelerate oversight and continuous improvement.

Own SLA and KPI performance — candidate submittal turnaround (2 business days standard, 5 for hard-to-fill), fill rate, quality-of-hire, billing accuracy, satisfaction scores

Design and enforce the compliance framework — EEOC candidate-assessment guidance, FCRA-compliant background checks, I-9 / E-Verify, state wage-hour laws, driver-abstract reviews for driving-required assignments

Manage client escalations, candidate performance disputes, and removal requests in accordance with contract terms

Build and manage the candidate bench across target labor categories — administrative, IT, accounting, clerical, and adjacent roles

Author and maintain SOPs, process documentation, and continuous-improvement plans

Coordinate with AKIVA corporate leadership on subcontractor / teaming-partner management and small-business and WMBE participation reporting

Bachelor's degree in Business, Human Resources, Public Administration, or related field (equivalent experience may be substituted)

Strong working knowledge of EEOC, FCRA, Title VII, ADA, and state/federal employment law as applied to staffing operations

Excellent stakeholder management, escalation handling, and executive-level business-writing skills

Ability to work hybrid in the Seattle metropolitan area and be reachable for executive escalations

Project Management Professional (PMP), SHRM-CP, SHRM-SCP, or PHR certification

Experience with Washington State public-records responsiveness (RCW 42.56) and related records-retention standards

Master's degree in Business, Human Resources, or Public Administration

Staffing Systems: ATS platforms (Bullhorn, JobDiva, Avionte, Crelate), VMS platforms | Compliance: FCRA, EEOC, Title VII, ADA, I-9 / E-Verify, HUD Section 3 reporting | Productivity: Microsoft Office Suite, Teams, SharePoint | Billing / Invoicing: QuickBooks, Bill.com, client AP portals | Reporting: monthly performance dashboards, quarterly business reviews, SLA compliance, placement pipeline, diversity and inclusion reports | AI Assist: talent matching, compliance monitoring, executive reporting

Professional development and skill-building opportunities

Opportunity to build and scale AKIVA's Pacific Northwest on-call staffing operation

AI productivity tools and training provided at no cost to employees

Medical Insurance

Vision Insurance

Paid Time Off (PTO)

Interested in staying connected with AKIVA's AI initiatives, research, and opportunities?

Join our AI Innovation Network here: https://www.akiva.com/ai-network

AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool.

AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).