Program Manager - Platform & Component Enablement

Program Manager, Platform & Component Enablement

The Program Manager, Platform & Component Enablement, plays a crucial role in delivering tools, resources, and operational support that empower Component partners to effectively serve end-users. This position leads cross-functional initiatives that enhance Component engagement, streamline platform operations, and expand the availability of high-quality resources to support governance, event management, communications, and community building. Serving as the primary liaison among Component, vendors, and internal teams The Program Manager ensures a cohesive partner experience and drives continuous improvement through data-informed decision-making and stakeholder collaboration.

This role requires strong product management, channel enablement, communication, stakeholder management, analytical, and technical skills, along with experience managing digital platforms, partner ecosystems, CRM systems, and web-based tools.

Success metrics for the role are:

• Drive strong platform adoption and engagement across Components, ensuring widespread use of key features and continuous growth in utilization.
• Improve Component experience and satisfaction, demonstrated through faster issue resolution, strengthened relationships, and consistently positive feedback.
• Deliver roadmap commitments and scalable pilot programs that show clear product-market fit and lead to measurable improvements in operations and member service.
• Elevate Component capability through training and enablement, increasing certification, resource usage, and self-service proficiency.
• Strengthen data driven decision making by establishing reliable performance metrics, insights, and reporting that guide platform and program improvements.

Position Description

The Program Manager, Platform & Component Enablement, is responsible for developing, managing, and enhancing services and tools that enable Components to better serve their members. This role leads cross-functional efforts that strengthen channel partner engagement, streamline operational support, and ensure Components have access to high-quality technology solutions that enable effective member service, programming, and community-building. The incumbent serves as the primary liaison between Component, vendors, and internal stakeholders to ensure a consistent, well-supported partner experience.

Major Responsibilities

Program & Platform Leadership

• Own the product roadmap for component-facing tools and drive continuous improvement of products and services that enhance the component partner experience
• Serve as product lead for pilot programs, ensuring strong product-market fit and scalable infrastructure across the component network
• Manage a multi-feature platform providing components with event management and registration systems, financial operations tools, member management and communications capabilities, campaign tools, workflow automation, document collaboration, and community-building features
• Define and execute component enablement strategies that help partners leverage technology to better serve their members

Component & Vendor Management

• Build and maintain strong relationships with components, serving as their advocate and primary point of contact for platform needs
• Coordinate with external vendors on implementation, functionality optimization, and technical support tailored to channel requirements
• Develop component onboarding programs and success frameworks to drive platform adoption and effective member service
• Collaborate with Product, Engineering, and Design teams to maintain centralized resource hubs and self-service tools for components
• Identify and address gaps in component capabilities and recommend solutions to improve member-serving outcomes

Metrics, Analytics & Reporting

• Define, track, and report on OKRs and KPIs for product initiatives, pilot programs, and component performance metrics
• Conduct component research, including regular check-ins with member participants to gather qualitative and quantitative feedback on both platform usability and member impact
• Synthesize component insights and member-serving outcomes into product requirements and improvement recommendations
• Build business cases and roadmaps for enterprise-wide product rollouts across the component network
• Monitor component health metrics and platform utilization to identify opportunities for improvement

Compliance & Component Education

• Ensure brand consistency and regulatory compliance (including GDPR) across platform features and component operations
• Lead development of component training programs, certification materials, guides, webinars, and educational resources
• Drive platform adoption through component enablement campaigns and best practice sharing
• Create scalable training resources that help components maximize technology utilization for member benefit

Special Projects & Innovation

• Lead strategic initiatives such as "turnkey solutions" and templated resources to help components streamline member-facing activities and events
• Collaborate with internal and external partners to develop scalable product solutions that can be deployed across diverse component contexts
• Identify opportunities for product expansion based on component needs and member service requirements
• Develop component community programs to facilitate peer learning and best practice exchange

Required Skills & Competencies

Experience & Technical Background

• 5-7 years of professional experience in product management, channel management, partner enablement, platform management, or related field
• Experience with Salesforce or similar CRM/platform systems, particularly in multi-tenant or channel partner contexts
• Strong technical aptitude supporting web-based tools, digital platforms, and vendor integrations
• Experience managing channel partner programs, partner ecosystems, or B2B2C platforms preferred
• Understanding of how technology enables channel partners to deliver superior end-user/member experiences

Core Competencies

• Strong product management skills with ability to balance platform development with channel partner enablement needs
• Excellent communication, stakeholder management, and partner advocacy skills
• Proven ability to collaborate with cross-functional teams including engineering, design, sales, channel operations, and external vendors
• Channel management expertise including partner onboarding, enablement, success metrics, and relationship building
• Strong analytical skills and experience with product metrics, channel performance analytics, and member impact measurement
• Knowledge of compliance standards including brand guidelines, data privacy, and GDPR
• User-centric and partner-centric mindset with experience conducting research and translating insights into product requirements
• Ability to think strategically about how technology tools empower channel partners to serve their communities more effectively

What We Offer

Compensation & Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 403(b) retirement plan with employer matching
• Flexible spending accounts and wellness programs
• Professional development fund

Work Environment

• Hybrid work arrangements with flexible scheduling options
• Collaborative culture focused on member success and community impact
• Access to cutting-edge community management tools and platforms
• Opportunities to attend member events and conferences nationwide
• Direct interaction with engaged passionate chemistry professionals

Growth Opportunities

• Pathways for advancement within ACS membership and community teams
• Leadership development programs and community management certifications
• Cross-functional collaboration with marketing, content, and program teams
• Speaking opportunities at conferences and community management events

This role is based in our Washington, DC office. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.

A reasonable rate of compensation for this position is between $100,000-120,000 per year.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.