Program Manager

Location: Los Angeles, CA

Salary: $80,000 per year, exempt

Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Homeless Services and Housing (HSH), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

The Program Manager will work closely with the FHSP Associate Directors and Director, and other FHSP Managers to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos. To be successful, the Program Manager will collaborate with L.A. County Department of Homeless Services and Housing, Department of Mental Health (DMH) and Office of Diversion and Reentry (ODR), other government partners, Intensive Case Management Services organizations (ICMS), and other funders, such as Managed Care Organizations and private foundations. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Program Supervisors may support programs with participants in any of the settings or subsidy types listed above. The Program Manager will collaborate on the development of FHSP policies and procedures to provide consistent levels of care to FHSP clients and inspire a culture of excellence throughout the team. The Program Manager is charged with managing and providing professional development opportunities to the Program Supervisors who, in turn, are responsible for each managing between 5 - 8 Housing Coordinators. In addition, the Program Manager will work with the Program Supervisors to fulfill the “emergency phone” requirements. The Program Manager will work under the direction of an FHSP Associate Director.

Requirements

Professional Experience

·        2+ years working in supportive housing or in a related field focused on social justice or human services.

• Experience building and managing a team.
• Experience working and building rapport with external partners and stakeholders.

Knowledge, Skills and Abilities

• Demonstrated management and team-building experience.
• Ability to clearly articulate program goals and develop tools and metrics for staff to achieve those goals; strong project management skills.
• Excellent organizational, communication, and planning skills.
• Can manage multiple deadlines efficiently and simultaneously.
• Solid team leader who can work collaboratively on projects and under pressure.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations.

Core Competencies

Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking

Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization

Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Certificates, Licenses, and Registrations

A valid, clean CA driver’s license and a personal insured vehicle are required.

Travel Requirements

This position requires a valid driver's license and may be tasked to drive for the course of business.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $80,000 - $97,000 annually. This position is being offered at $80,000 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work