Program Manager

Job Title: Program ManagerLocation: Austin, TX (Onsite)Duration: 12+ monthsNOTES:

• Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

Overview The Worker will serve as a senior program manager and a critical liaison between IT leadership and project sponsors at the Deputy Executive Commissioner (DEC) level, managing communications across technical and non-technical staff who are stewarding complex data curations across the client departments and agencies. This role empowers HHS staff to effectively develop a data analytics program, up to and including the use of AI to synthesize and report accurate data for official, agency reporting and strategic decision-making. The ideal candidate has strong leadership and management skills, having a broad and deep understanding of HHS programs and data domains, with a strong history of BI/DW development projects, and exceptional communication abilities to bridge the gap between leaders and technologists across HHS, in the emerging context of AI.Responsibilities• Strategic Liaison and Translation o Work with program areas and project sponsor to plan and execute multiple analytics projects asynchronously. o Lead as technical program manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts o Manage the scrum of scrum ceremonies to sync across Agile sprint teams and applying principles from the Scaled Agile Framework (SAFe) o Act as a primary point of contact for program staff with data needs for federal, state, and internal reporting. o Explain project findings and data limitations in simple, non-technical language to agency leadership and program staff.• AI Prompting and Data Synthesis o Develop and refine effective AI prompts and query strategies to retrieve and synthesize program strategies for complex data domains. o Develop a library of standardized prompts and query templates for common reporting needs.• Data Reporting and Visualization o Ensure project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs. o Collaborate with end-users and performance analysts or IT leaders to create and validate visualizations for program monitoring and official reporting. o Provide subject matter expertise on validating output from AI, particularly with respect to identifying and mitigating hallucinations. o Ensure all data outputs adhere to agency reporting standards, data governance, and compliance regulations.• Data Literacy and Training o Champion data literacy across the organization by planning and staffing AI training teams. o Promote a data-driven culture by enabling and empowering all staff to effectively utilize data and AI.• Collaboration and Problem-Solving o Work closely with data engineering, IT, and Program teams to troubleshoot data-related issues and address inconsistencies and mitigation strategies. o Provide expert guidance to program staff on interpreting data trends and answering complex data questions. o Stay up to date on new AI and data analytics tools and techniques to continuously improve program competencies.Required Skills:

• Experience translating complex analytics project intakes and business requirements into clear, actionable plans for prioritization and implementation.
• Experience explaining complex data initiatives in simple, non-technical language to end-users and leaders of all levels.
• Experience in complex data programs as a senior project manager and/or data liaison role.
• Experience collaborating with end-users, performance analysts and agency leaders to validate project/program reports, presentations for monitoring and official reporting.
• Excellent communication, presentation, and interpersonal skills.
• Experience with presentation and design tools such as PowerPoint and Visio.
• Experience leading as a senior project manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts
• Experience with Business Intelligence/Data Warehouse
• Experience acting as the primary point of contact for program staff with data needs for federal, state, and internal reporting.
• Experience working in a health and human services or similarly regulated environment, with a strong understanding of program data and reporting requirements.
• Experience with data governance and data quality principles
• Experience managing scrum of scrum ceremonies to sync across Agile sprint teams and applying principles from the Scaled Agile Framework (SAFe)
• Experience ensuring project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.
• Experience collaborating with end-users and performance analysts or IT leaders to create and validate visualizations for program monitoring and official reporting.
• Experience leading a performance management and analytics initiative at a State of Texas agency
• Experience championing data literacy across the organization by developing and conducting training sessions for non-technical staff.
• Experience training and mentoring staff with varying levels of data literacy.
• Experience with State and Federal monitoring and reporting compliance for a Major Information Resources Project (MIRP)
• Experience developing Advanced Planning Documents (APD) and Business Case Workbooks for a Major Information Resources Project (MIRP) with blended State GR and Federal Financial Participation (FFP) - All Funds
• Experience applying responsible AI practices and compliance with agency standards.