Program Manager - Extended Service Agreements

Permanent

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.  

All About the Role:

The Program Manager, Extended Service Agreements (ESA), plays a critical role in driving operational and financial success for the ESA business. This position oversees end-to-end program management, ensuring seamless execution and alignment with strategic goals. The role requires strong analytical skills, business acumen, and the ability to collaborate across Finance, Sales, Marketing, Legal, IT, and Service teams. Success depends on excellent communication, problem-solving, and adaptability in a fast-paced environment.

Key Responsibilities:

• Manage day-to-day ESA operations to achieve revenue and profitability targets aligned with strategic objectives

• Oversee end-to-end ESA processes, including claims monitoring, performance evaluation, and timely resolution

• Collaborate with Sales, Marketing, and Customer Service to drive lead generation, improve conversion rates, and grow program enrollment

• Develop and implement promotional strategies and pricing models in partnership with Finance and Marketing teams

• Streamline operations and implement best practices to enhance efficiency, accuracy, and customer experience

• Support financial planning and reporting, including forecasting, budgeting, and variance analysis

• Maintain vendor relationships and oversee contract negotiations, service level agreements, and compliance standards

• Conduct market and competitive analysis to identify trends, opportunities, and risks, informing strategic decisions

• Lead cross-functional projects and initiatives to improve ESA performance and deliver on business transformation goals

Minimum Qualifications

• Bachelor’s degree

• 4+ years of experience with warranty, insurance, claims processing, and financial systems preferred

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and CRM systems

• Ability to manage sensitive information and prioritize multiple projects in a fast-paced environment

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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