Program Manager

POSITION SUMMARY:

The Programs Manager is responsible for direct-supervision of the programs teams within the assigned location. Through supervision of client-facing roles, the Programs Manager will oversee programmatic coordination of housing-first initiatives, HIV case management programs (Ryan White), and HIV/STI prevention strategies including but not limited to PrEP health navigation, harm reduction initiatives, and HIV/STI testing.

SALARY RANGE: $58,700-$73,300

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; utilizing a computer for typing and patient/client care; attending meetings; presenting to small groups; recruits, interviews, hires, and trains management-level staff in the department; oversees the daily workflow of the department and provides constructive and timely performance evaluations; facilitates teams success while addressing discipline and termination of employees in accordance with company policy and in a timely manner.

MAJOR AREAS OF RESPONSIBILITIES:

• Oversee direct service staff; including but not limited to, recruitment, hiring, approving leave time, approving timesheets & expense reports, implementing disciplinary procedures, training, salary negotiating, identifying needs, and providing staff development through coaching and training.
• Work collaboratively across multiple departments to promote and improve services for Equitas Health.
• Provide training and utilization support to staff related to HIV and related health determinants, health record systems and other software, and program and level of service specific procedures.
• Manage intake, assignment, transfer, and closure processes per agency and funder guidelines.
• Ensure all documentation is maintained through Equitas Health, ODH, and other software systems. All documentation will be recorded and complete within two business days (48 hours) of provided service.
• Ensure client eligibility for assistance programs by auditing client files for the collection of all supporting documentation at intakes and updates.
• Oversight of confidentiality practices to ensure all staff are adhering to confidentiality policies, HIPAA, and other established professional standards and guidelines.
• Identify and engage health care professionals in the region to provide quality services to HIV+ and high-risk HIV individuals and establish new relationships.
• Develop on-going strategic community partnership to expand comprehensive high-impact HIV+ and high-risk HIV interventions among priority populations.
• Collaborates regularly with colleagues to implement targeted evaluation and quality assurance efforts.
• Assists with linkage to care for all newly diagnosed clients
• Collaborate with Programs Site Manager in developing on-going strategic community partnerships.
• Assists leadership in streamlining and adapting best practices for Programs services
• Assists with coordination of schedules and appointment-based services.
• Assists with organizing various elements of an assignment, event, or project. Ensures required resources are available and utilized correctly, work is not duplicated, timelines are followed, and deadlines are met.
• Communicates with all participants and promptly and aptly manages difficulties.
• Conduct client centered HIV test counseling services as needed.
• Representing the community at local planning advisory groups as assigned.
• Responds to change with a positive attitude and demonstrates a willingness to learn new methods both on an individual and organizational level. Is able to adapt, control, and apply change principles within their work and team environment.
• Ensure that action items and updates are provided to staff proactively. Listens and responds to feedback from clients, staff, and community partners and encourages an open expression of ideas, opinions, and feedback.
• Promotes a collaborative, cooperative, and productive working environment, as well as demonstrates sensitivity, team building, support, and respect.
• Provide support and training to staff related to learning health record systems and other software, Health Advocacy and Programs procedures, and program specific eligibility, assistance services, and level of care determinations.
• Demonstrates initiative and leadership by anticipating and problem-solving service interruptions for clients, staff transitions, and procedural changes.
• Willingness to operate large mobile sprinter van for community-based healthcare service events.

EDUCATION/LICENSURE:

• Two years of management experience is preferred.
• LISW or LISW-S required
• High School Diploma or equivalent preferred.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:

• Must have strong written and verbal communications.
• Public speaking and group facilitation experience is preferred.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, harm reduction, and a demonstrated competence in working with Black, Indigenous, Persons of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ) communities.
• Experience in developing culturally appropriate marketing materials and campaigns is preferred.
• Familiarity with patient centered medical home models is desired.
• Adept knowledge in Microsoft Office Products required.
• Must have reliable transportation and preferably valid driver's license.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, preemployment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time

complete an application for employment. Completing the application does not guarantee employment. EOE/AA