Program Manager, Finance Target Operating Model

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

Exclusive Networks (EXN) is seeking a highly skilled and experienced Program Manager (PMO) to lead and oversee the Finance Target Operating Model (TOM) initiative, a key component of EXN's Value Creation Plans (VCP's) for Finance. This role requires a strategic thinker with excellent leadership and communication skills, capable of managing a complex, multi-faceted and business-critical transformation program with an international dimension.

The ideal candidate must have robust experience in driving operating model transformation, including overseeing process improvement and automation and implementing and optimizing shared services, and show a strong background in project and program management. The Finance TOM Project Manager will work closely with senior Finance leadership, both at the Corporate and regional levels. This position requires a proactive approach to problem-solving, an innovative mindset, a keen eye for detail, and the ability to foster a collaborative and productive work environment.

• Overseeing the planning, execution, and completion of the Finance TOM transformation program, including design of the target model and implementation of the various projects composing the program.
• Ensuring consistency of the methodology and approach used across the various regional-level TOM initiatives and overseeing the convergence towards a single scalable platform for Finance operations.
• Driving the harmonization of organizational blueprints and Finance roles.
• Supporting the establishment of regional Shared Service Centers (SSC's) to process transactional finance activities through effective scoping, sizing and transition management activities. Support the definition of service level agreements (SLA's) as well as governance structures and escalation mechanisms.
• Working closely with Regional CFO's to establish structured Knowledge Transfer (KT) plans and comprehensive process documentation to ensure business continuity.
• Supporting the implementation of key process and IT enablers (such as automation of invoice matching and outbound payments, streamlining of financial closing procedures, etc.); managing interdependencies with the overall operating model transformation and centralization of activities. Supporting the respective Project Owners in coordinating with implementation teams including IT; proactively identifying and managing any interdependencies and bottlenecks.
• Working closely with Finance Business Process Owners (BPO's), to drive harmonization of Finance processes across countries and regions, ensuring that processes are systematically and thoroughly documented and streamlined; supporting adoption of target processes by operational teams within country teams and SSC structures.
• Ensuring coordination of project stakeholders, including external advisors and internal stakeholders both at the Group, regional and local/country level; facilitating communication and collaboration among project stakeholders; providing guidance and technical support to local teams and Group stakeholders.
• Managing resource allocation and capacity planning; tracking program budget and alerting senior stakeholders in case of any notable deviations.
• Monitoring program progress and performance, through the definition, implementation and regular tracking of program- and project-level KPI's, including tracking the efficiency gains generated against the initial VCP plan.
• Proactively tracking and monitoring project risks and issues and implementing corrective actions as needed.
• Driving regular project reviews and status meetings; preparing Operational Committees, Steering Committees and other governance instances as required (working jointly with external advisors when applicable); preparing and presenting project status reports to EXN senior leadership as required.
• Ensuring alignment with EXN standard policies, internal controls, and compliance requirements, as well as adherence to applicable local regulations.
• Driving change management and adoption initiatives related to the Finance Target Operating Model transformation program, both at Group and local/country level.
• Any other relevant PMO and program management-related activities required to ensure program success and achievement of EXN's strategic objectives.

QUALIFICATIONS AND EXPERIENCE | About you

• Master's degree in Finance, Business Administration, project management, or a related field.
• Minimum of 7-10 years of professional experience in project- and program-management roles, either in consulting firms or within corporate entities, with a focus on design and implementation of Shared Service Center (SSC) or multi-functional Global Business Services (GBS) organizations.
• Strong background in project management, including proven experience acting in a Transition Manager role in the context of large-scale international centralization projects, including: process placement analysis, FTE sizing, SSC roadmap definition, preparation and overseeing of Knowledge Transfer (KT) activities, transition progress monitoring, SSC stabilization, etc.
• Strong knowledge in concepts of Target Operating Model (TOM) design and improvement, especially in the Finance area (other functional areas a plus).
• Strong knowledge of Finance processes is required; experience with Business Process Management (BPM) and proficiency with process modeling tools (e.g. MS Visio, Aris, Miro, etc.) considered a strong plus.
• Experience managing finance improvement or automation projects (i.e. invoice matching and payments automation, financial close streamlining (e.g. Blackline), etc. considered a strong plus. In particular, experience with implementation and/or use of ERP systems (including Oracle NetSuite, SAP) will be appreciated.
• Excellent communication, interpersonal and stakeholder management skills, including a demonstrated ability to communicate transformation initiatives clearly to technical and non-technical audiences.
• Ability to work effectively with cross-functional teams, and in particular the ability to effectively drive resources without a direct reporting line.
• Strong organizational and time management skills; ability to adapt to changing priorities and work under pressure.
• Fluent in English, both spoken and written (all work products will be expected to be in English, as will the majority of day-to-day business interactions).

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our D&I Policy for further information.

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