Program Manager

About Family Bridges

Position Summary

Essential Duties & Responsibilities

• Manage the day-to-day operations of assigned programs, services, staff, schedules, and work plans.
• Implement program goals, policies, procedures, service standards, and performance measures in alignment with organizational priorities.
• Ensure compliance with applicable laws, regulations, grants, contracts, licensing, accreditation, funder requirements, and organizational policies.
• Recruit, onboard, supervise, coach, develop, and evaluate staff while fostering accountability, teamwork, professional growth, and culturally responsive service delivery.
• Monitor program budgets, expenditures, staffing allocations, contracts, deliverables, and operational outcomes in coordination with leadership and Finance.
• Maintain accurate program records, documentation, data, and reports; identify trends, risks, service gaps, and opportunities for improvement.
• Support quality improvement, program evaluation, corrective-action planning, and implementation of effective service practices.
• Develop and maintain collaborative relationships with participants, families, funders, government agencies, community partners, and other stakeholders.
• Coordinate program outreach, referrals, meetings, training, events, and cross-departmental activities, as assigned.
• Respond to operational issues, incidents, complaints, and urgent service needs; escalate significant matters in accordance with organizational procedures.
• Prepare program, grant, contract, fiscal, and performance reports and present updates to leadership and stakeholders, as requested.
• Represent Family Bridges at community meetings, coalitions, and public forums, as assigned.
• Perform other related duties and special projects assigned.

Minimum Qualifications

• Bachelor’s degree in a related field; master’s degree preferred. An equivalent combination of education and relevant experience may be considered.
• Minimum five (5) years of progressively responsible program-management experience, including at least two (2) years supervising staff or leading teams.
• Experience managing program operations and supporting budgets, grants, contracts, regulatory compliance, quality improvement, performance reporting, and community partnerships.
• Strong supervisory, communication, organizational, financial-management, decision-making, conflict-resolution, and problem-solving skills.
• Ability to work effectively with culturally diverse populations; bilingual or multilingual skills relevant to the communities served are preferred.
• Valid California driver’s license and successful completion of required background clearances, as applicable.

Working Conditions

Employment Conditions

• Organizational Assignment: This position may support one or more Family Bridges programs, departments, grants, contracts, or organizational initiatives.
• Funding: This position may be funded through grants, contracts, program revenue, and unrestricted organizational funds. Continued employment is subject to organizational needs, funding availability, and/or program requirements.
• Other Duties: This job announcement describes the general nature of the position and is not intended to be an exhaustive list of duties.
• At-Will Employment: Employment is at will and may be terminated by either party at any time, with or without cause or notice, as permitted by law.
• Equal Employment Opportunity: Family Bridges is an Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace.

ADA Requirements

• Ability to communicate clearly with others.
• Ability to see and hear to interact with others.
• Ability to use a computer, smartphone, and/or tablet (e.g., iPad).
• Ability to travel locally, including multiple trips in a day when required.
• Ability to lift a minimum of 20 lbs.
• Vision 20/20 with correction.

TO APPLY

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