Program Manager - Insurance Center Of Excellence

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

This Product Manager role supports Ford Credit Insurance Operations by managing the Insurance Center of Excellence and assigned insurance products if applicable, ensuring compliance, coordinating with key business partners, and serving as a subject-matter expert for internal and external stakeholders.

The Product Manager will be responsible for revamping and enhancing the Insurance Operations Center of Excellence and supports training, competitor analysis, SharePoint/database improvements and updates, and enterprise insurance guidance. In addition, the position may manage insurance products and related projects from end to end, including policy updates, renewals, coverage reviews, regulatory filings, claims support, rate reviews, reporting, and customer service. The role works closely with the Legal department, Compliance, Actuarial Services, Accounting, Financial Analysis, Ford Credit, Ford Motor Company, dealers, and claims teams to ensure products are competitive, compliant, and aligned with customer needs.

Program Manager - Insurance Center of Excellence

What you'll do...

• Manage the Insurance Operations COE (Center of Excellence), including but not limited to
• Redesign and enhancement of the COE SharePoint site and database, housing all of Ford's insurance relationships across the enterprise. Develop, create and submit reports regarding the database to team members and senior management.
• Monitor the list of subscriptions, donations and memberships for the department and work with colleagues who own the various relationships
• Act as the Insurance expert for the Ford Enterprise, coordinating and collaborating with other Insurance departments to solve problems and answer insurance technical questions
• Complete competitor analysis and documentation for all Insurance Operations products or potential new products, with updates every 6-12 months to verify data is current
• Work with Learning & Development on training for Insurance Operation's employees

Manage insurance products and projects as assigned.

• Become the SME (Subject Matter Expert) on the assigned products, operating as the single point of contact and the responsible person
• Ensure the quality of the products through continuous evaluation and identification of enhancements
• Verify the products meet the customers' needs, including dealers
• Ensure the competitiveness of the program
• Review and update policy and endorsement language as needed and obtain Legal concurrence
• Update Dec pages, issue and renew policies by the effective date
• Work with the AMRO (American Road Services Company LLC) field adjusters regarding coverage questions and claims
• Primary liaison to the customers, both internal and external, administrators, and/or agents
• Work with the Legal team to verify all aspects of the products are compliant with insurance laws
• Work closely with Insurance Accounting, Financial Analysis and other departments as necessary to confirm their understanding of the products and assist with reporting
• Work with Compliance to ensure Rate & Rule and Policy Form filings are processed in a timely manner and meet state regulatory requirements, where applicable
• Coordinate with the Actuarial team in developing and proposing rate reviews and presenting to the GIPRC (Global Insurance Pricing and Review Committee) for approval
• Provide reports and updates to senior management

o Verify adherence to policy terms & conditions and coverages

o Provide a high level of customer service to Ford Motor Company, Ford Credit and dealers

o Ensure compliance with Ford Global Policies and regulatory (SOX) requirements

• Oversee and administer loss prevention techniques where applicable

o Provide internal and external training assistance to Ford Credit/Ford Motor Company, American Road Claims Center (ARCC) and American Road Services Company LLC (AMRO) field personnel related to claims

• Complete the MCRP (Modular Control and Review Program) related to applicable responsibilities and resolve any issues in a timely manner
• Lead and/or participate in special projects as applicable and assigned

This position is an individual contributor and does not have direct reports

What you'll do...

• Manage the Insurance Operations COE (Center of Excellence), including but not limited to
• Redesign and enhancement of the COE SharePoint site and database, housing all of Ford's insurance relationships across the enterprise. Develop, create and submit reports regarding the database to team members and senior management.
• Monitor the list of subscriptions, donations and memberships for the department and work with colleagues who own the various relationships
• Act as the Insurance expert for the Ford Enterprise, coordinating and collaborating with other Insurance departments to solve problems and answer insurance technical questions
• Complete competitor analysis and documentation for all Insurance Operations products or potential new products, with updates every 6-12 months to verify data is current
• Work with Learning & Development on training for Insurance Operation's employees

Manage insurance products and projects as assigned.

• Become the SME (Subject Matter Expert) on the assigned products, operating as the single point of contact and the responsible person
• Ensure the quality of the products through continuous evaluation and identification of enhancements
• Verify the products meet the customers' needs, including dealers
• Ensure the competitiveness of the program
• Review and update policy and endorsement language as needed and obtain Legal concurrence
• Update Dec pages, issue and renew policies by the effective date
• Work with the AMRO (American Road Services Company LLC) field adjusters regarding coverage questions and claims
• Primary liaison to the customers, both internal and external, administrators, and/or agents
• Work with the Legal team to verify all aspects of the products are compliant with insurance laws
• Work closely with Insurance Accounting, Financial Analysis and other departments as necessary to confirm their understanding of the products and assist with reporting
• Work with Compliance to ensure Rate & Rule and Policy Form filings are processed in a timely manner and meet state regulatory requirements, where applicable
• Coordinate with the Actuarial team in developing and proposing rate reviews and presenting to the GIPRC (Global Insurance Pricing and Review Committee) for approval
• Provide reports and updates to senior management

o Verify adherence to policy terms & conditions and coverages

o Provide a high level of customer service to Ford Motor Company, Ford Credit and dealers

o Ensure compliance with Ford Global Policies and regulatory (SOX) requirements

• Oversee and administer loss prevention techniques where applicable

o Provide internal and external training assistance to Ford Credit/Ford Motor Company, American Road Claims Center (ARCC) and American Road Services Company LLC (AMRO) field personnel related to claims

• Complete the MCRP (Modular Control and Review Program) related to applicable responsibilities and resolve any issues in a timely manner
• Lead and/or participate in special projects as applicable and assigned

This position is an individual contributor and does not have direct reports