Program Manager, AI Operations Enablement

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

Grow Therapy is hiring a Program Manager, AI Operations Enablement to join our newly formed AI Center of Excellence (CoE)- the engine behind Grow's AI transformation within Operations. This is a high-impact, highly cross-functional role for someone who thrives at the intersection of operational strategy, emerging technology, and organizational change.

This role is right for you if you're energized by building from 0 to 1, comfortable managing complex workflows across multiple teams, and know how to earn trust with business leaders while navigating technical complexity.

What You'll Be Doing:

Execute Workflow Automation Projects End-to-End

• Own the delivery of individual AI and automation workflows from scoping through launch - coordinating vendor builds, technical integrations, and UAT

• Translate automation opportunities identified by the AI Champions into structured project plans with clear milestones, owners, and success criteria

• Configure and QA automation tools (e.g., setting up workflows, testing prompts, validating outputs) at a level of depth that allows you to troubleshoot issues and speak credibly with technical partners

• Maintain accurate project status tracking across your portfolio, proactively surfacing risks and tradeoffs to leadership before they become blockers

Champion the End-User Experience of AI Tools

• Act as the advocate for how frontline agents and ops staff actually experience deployed AI workflows - identifying friction points, usability gaps, and adoption barriers during and after rollout

• Partner with AI Champions and team managers to gather ground-level feedback and translate it into actionable iteration requests for vendors or technical teams

• Ensure that automation outputs (e.g., AI-drafted responses, flagged tickets, suggested actions) meet a quality bar that builds rather than erodes trust with end users

• Document workflow behavior, edge cases, and known limitations so that Champions and managers can support their teams independently

Support Enablement and Cross-Team Coordination

• Contribute to the playbooks, SOPs, and training materials that allow AI Champions to expand and manage use cases without ongoing CoE involvement

• Coordinate across Operations pillars to identify where a workflow built in one team can be replicated or adapted elsewhere, reducing duplicative effort

• Participate in prioritization conversations by providing ground-level input on project complexity, timeline feasibility, and adoption readiness

You'll Be a Good Fit If:

• 5-8+ years of experience in program management, operations, or a closely related role, ideally in a high-growth or technology-forward environment

• You have demonstrated experience managing multiple concurrent projects involving cross-functional stakeholders (vendors, compliance, technical teams, business ops)

• You have hands-on familiarity with AI or automation tools in an operational context - you've worked with, configured, or closely supported the deployment of tools like chatbots, copilots, workflow automation platforms, or similar

• You have the ability to conduct functional QA on AI outputs and automation workflows - you know what "good" looks like and can articulate why something isn't working

• You ahve strong written and verbal communication skills, with the ability to write clear project documentation, SOPs, and stakeholder updates

Nice to Have

• Experience in healthcare, mental health, or other regulated industries where compliance and security requirements add meaningful complexity to AI adoption

• Exposure to prompt configuration, workflow logic builders, or no-code/low-code automation platforms

Employment Type: Full Time, Exempt

Base Compensation: The base compensation range for this position is

Hybrid Commitment: $144,000-$168,000 USD Annually

This role will be hybrid in our New York City office- three days per week (Tuesday, Wednesday, Thursday). This will also include travel 2-3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.

• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.

• Financial Wellness: 401(k) program and equity opportunities.

• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.

• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.

• Wellness & Development: Annual stipends to put towards personal & professional growth.

• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).

• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you're excited about this role but don't check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem's approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.