Program Manager

Strategic Programs Manager – Enterprise Initiatives

Location: Carmel, IN (Hybrid – minimum 3 days in office; 5 preferred)

About WorldTrips

WorldTrips, a member of Tokio Marine HCC, is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic, fast-growing environment where collaboration, innovation, and disciplined execution are critical to success.

Role Overview

WorldTrips is seeking a Strategic Programs Manager to lead high-impact, enterprise-wide initiatives that support growth, operational excellence, and risk management across the business.

This role serves as a central driver across the organization — ensuring alignment, improving processes, and delivering strategic initiatives with clarity, discipline, and measurable results. You will work closely with senior leadership to translate strategy into execution across a complex, cross-functional insurance environment.

Key Responsibilities

• Lead and manage a portfolio of strategic, cross-functional initiatives aligned to business priorities

• Drive execution across teams including Underwriting, Claims, Operations, Customer Service, Sales, and Technology

• Establish and maintain program governance, prioritization, and reporting frameworks

• Partner with senior leadership to align initiatives with strategic goals and operational capacity

• Identify risks, dependencies, and operational gaps, and drive proactive solutions

• Improve processes and workflows across the organization using Lean, Six Sigma, or similar methodologies

• Develop clear executive reporting, dashboards, and communications to track progress and outcomes

• Facilitate cross-functional alignment, ensuring accountability without direct authority

• Define and track KPIs tied to initiative success and operational performance

• Promote a culture of structure, accountability, and continuous improvement

What You Bring

Experience

• 5+ years of experience in program management, project management, or operational leadership

• Proven success leading complex, cross-functional initiatives

• Experience in insurance, healthcare, or similarly regulated industries

• Travel medical insurance experience strongly preferred

• Background working in both structured (large company) and evolving (growth-stage) environments is a plus

Skills & Capabilities

• Strong program and portfolio management expertise, including governance and executive reporting

• Demonstrated experience in process improvement, operational excellence, or business transformation

• Ability to influence and align stakeholders across multiple functions and levels

• Excellent communication skills with the ability to distill complex topics into clear insights

• High degree of ownership, accountability, and comfort operating in ambiguity

Preferred Qualifications

• PMP (Project Management Professional)

• Lean / Six Sigma certification (Green or Black Belt preferred)

• Experience with change management and organizational transformation initiatives

Why Join WorldTrips

• Direct exposure to executive leadership

• High visibility and impact across the organization

• Opportunity to shape how strategic work gets executed

• Collaborative, entrepreneurial environment with strong growth trajectory

Equal Opportunity Employer

Tokio Marine HCC is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics in accordance with applicable laws.