Program Manager
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Overview
Compensation
$65,000-$75,000/year
Job Description
PROGRAM MANAGER
Position Type:Direct Hire or Temp to HirePosition Shift: 1st Shift, 7:00am-3:00pm
Position Salary: $65K-$75K (Based on experience)
Position Location: Solon, OH
The Program Manager assists and coordinates customer activities to enable customer service satisfaction. They work directly with clients (both internal and external) to tailor our services to meet each client's specific needs, using their customer focused and administrative skills to ensure the smooth day-to-day implementation of production, engineering, and administrative assistance for quality and on time delivery. You will work in a very fast-paced, demanding, but rewarding, electronic contract manufacturing environment. This role has high visibility to the customer base and will require exceptional professionalism and commitment to excellence in management services for our customers.
Responsibilities Include:
- Provide a single point of business focus for customer programs
- Develops and maintains current plans for meeting customer expectations and satisfaction
- Understands and stays current with customer and business requirements and refines them to specific deliverables.
- Management of cross-functional Customer Program Teams in a matrix’s environment.
- Identifies, pursues, and wins new business from existing customers.
- Communicates program requirements on an on-going basis to functional and business management and ensures that management stays appropriately engaged in the program.
- Conducts regular program reviews, both internally and with customers, in order to assess program status results.
- Assures program maintains acceptable level of profitability and performance requirements.
- Separates and manages business issues requiring attention and action from issues to be handled by normal functional processes.
- Identifies and ensures appropriate cross-functional projects and problem solving actions are in place to address program issues.
- Maintains adequate technical depth and managerial skill to address customer issues and resource prioritization.
Education and Experience:
- Prefer, but not required, a Bachelor’s degree or equivalent in business administration or applicable discipline.
- Five years’ experience working in a program management/customer support role and interfacing with clients on a frequent basis.
- Previous experience working in an electronic manufacturing environment is desired but not required.
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FAQs About Program Manager Jobs at Impact Employment Solutions
What is the work location for this position at Impact Employment Solutions?
This job at Impact Employment Solutions is located in Solon, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Impact Employment Solutions?
Candidates can expect a pay range of $65,000 and $75,000 per year.
What employment applies to this position at Impact Employment Solutions?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Impact Employment Solutions?
You can apply for this role at Impact Employment Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.