Program Manager

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This role will office from our beautiful downtown, buffalo location 3 days per week, 2 days from home.

Primary Focus:

The Program Manager must have an in-depth understanding of the technology, end-user markets, and multi-practice disciplines associated with customer development projects and knowledge of tools and vendors in the marketplace. Program Managers must have an understanding of business/mission needs, regulatory, compliance, acquisition and contractual requirements may also be required.

Your Role:

• Develop and maintain a productive working relationship with project/program sponsors, customers, and Sales teams, including continuous attention to enhancing business relationships with internal and external customers and/or vendors.

• Interact effectively with all levels of internal and client organizations to ensure project/program success by weighing alternatives and determining appropriate strategies.

• Work with project/program stakeholders as necessary to establish resource needs and support program effectiveness. Organize recommendations, business designs and results into a clear concise format for communication to all levels of management

• Own end‑to‑end program execution, including Developing detailed project/program plans, obtaining and coordinating commitments and resources, and tracking project/program timelines, tasks, and deliverables.

• Work with various functional groups within the Sales organization to understand current processes, new processes in development, and methodologies to work towards implementing efficiencies

• Assist senior management with assessing business strategies based on a comprehensive understanding of Ingram Micro's core businesses. Support business growth through program effectiveness.

• Oversee, track and report on any specific vertical market regulatory compliance requirements for doing business and ensure systems and processes exist.

• Provide training and serve as SME for assigned programs/systems. Document SOPs and standardize workflows to ensure consistency.

• Ensure clear communication and timely resolution of issues. Manage escalations and investigate root causes, working with appropriate teams to resolve.

• Develop strategies around standardization of processes across cross functional areas.

Skills Required:

• •Proficiency in computer applications: The role requires expertise in general computer applications, including Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint. Additionally, the ability to learn and adapt to additional applications as necessary is crucial.

• Collaboration & Influence: Ability to consult, influence, and collaborate effectively across cross‑functional teams, vendors, partners, and internal stakeholders to drive program alignment and execution.

• Communication skills: Communicate with executive-level associates internally and externally in an articulate and professional manner. Practice discretion and understand the appropriateness of communication and behavior.

• Presentation skills: Proficient in delivering presentations that effectively convey information and contribute to the overall sales strategy.

• Project management: The role involves managing multiple projects simultaneously, requiring effective organizational and time management skills.

• Problem-solving: Display the ability to identify and solve problems to ensure smooth sales operations.

• Attention to detail: Possess a strong diligence to ensure accuracy and precision in sales-related activities.

• Independence and teamwork: The role requires the ability to work independently and as a team member, fostering a collaborative work environment.

What You Bring to The Role:

• General proficiency with various tools, systems, and procedures required to accomplish the job.

• May need to consult with Senior/Specialist staff members on technical issues.

• A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1-year position specific experience.

#LI-AH1

The typical base pay range for this role across the U.S. is USD $78,000.00 - $124,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.