Program Manager

Program Manager Duration: 1 year contract Pay Range: $90.00/hour - $100.00/hour W2 Assignment is hybrid and will be onsite in Oakland per business need TOP THINGS Strategic Listening to Drive Culture Voice of the Employee . Executive Communications, Strategic Planning | Roadmapping Surveys | Driving from Listening to Actioning measuring progress and driving stakeholdersTOP SKILL SETS LOOKING FOR: Executive Communications, Industrial/Organizational Psychology, Partnering with HR Business PartnersDepartment Overview The Organizational Culture team drives Coworker at the Heart (CATH) strategy unlocking alignment between behaviors, competencies, and execution. Through enterprise-wide initiatives focused on enhancing the coworker journey from hire to retire, the team supports efforts to:" People: Develop coworkers and leaders to reach their full potential" Safety: Ensure safe and effective work practices" Lean: Improve operational efficiency and eliminate waste" Place: Create work environments that enable people to thrive These efforts collectively reinforce purpose and values, equipping coworkers at every level to lead with clarity, deliver results, and create a culture of excellence rooted in continuous improvement and engagement.Position Summary The Principal, People Insights & Coworker Listening Strategy is the enterprise leader ofs CX2 initiative (Coworker Customer Experience), Voice of the Coworker (VoC) programs, and all survey-based cultural measurement tied to CEO scorecard. This role defines and operationalizes listening system standards, oversees vendor partnerships, and drives end-to-end survey strategy from concept to implementation to results activation. The Principal partners across the business to deliver insights that inform executive decisions, drive continuous improvement, and enable cultural transformation at scale.Job Responsibilities" Own strategy, standards, and execution of coworker listening ecosystem, including Joy Annual Survey, Pulse (Heartbeat), Always On, and Moments that Matter" Serve as the enterprise lead for CX2, aligning coworker and customer listening to drive integrated insights and impact" Manage all vendor partnerships (e.g., Medallia), including scoping, contracting, delivery oversight, and continuous performance evaluation" Lead design, testing, deployment, and communications for all enterprise survey programs, ensuring consistency in voice, branding, and alignment with client values" Translate feedback into executive-ready dashboards, visual management tools, and action frameworks" Manage continuous improvement of all listening-related workflows, standards, and support processes" Own end-to-end consulting, design, deployment, and data delivery for all CEO scorecard-related survey initiatives" Develop and deliver post-survey leadership enablement tools and communications including results toolkits, action guides, and engagement planning templates" Serve as strategic advisor to senior leaders on the interpretation and activation of people data across the enterprise" Champion alignment between coworker experience (EX), customer experience (CX), DEIB, and True North culture strategyQualifications Minimum:" Bachelor s degree in Human Resources, Organizational Psychology, Data Analytics, Business, or related field" 8+ years of experience in employee listening, people analytics, EX/CX strategy, or organizational effectiveness" Demonstrated experience leading large-scale enterprise survey programs and vendor partnerships" Expertise in survey design, deployment, and analysis, including qualitative and quantitative methodologies" Strong written and verbal communication skills, with a proven ability to influence at the executive level" High proficiency with survey and visualization tools (e.g., Medallia, Qualtrics, Power BI, Tableau)Desired:" Master s degree in a related field" Background in change management, continuous improvement, or customer experience" Experience operating within unionized or operationally complex organizations" Familiarity with Lean and Agile methodologies for service and insight delivery Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.