Program Manager

Our client is seeking a dedicated Program Manager to lead residential operations, support client care, and provide team supervision in a behavioral health setting. This role combines direct service expertise with leadership and program oversight to create meaningful change in the lives of those affected by substance use and mental health challenges.

Responsibilities

As a Program Manager, you will:

• Deliver individual and group counseling tailored to client needs

• Create and maintain treatment plans, biopsychosocial assessments, and case documentation

• Oversee daily operations of residential houses, including staff supervision and client monitoring

• Coordinate with external partners (social service agencies, hospitals, courts) for client advocacy and support

• Manage intake processes and regulatory compliance for halfway houses

• Supervise urine screening protocols and chain of custody procedures

• Facilitate recovery-focused events such as retreats, workshops, and group activities

• Maintain compliance with ethical standards, agency policies, and clinical procedures

• Attend and contribute to staff meetings, trainings, and development opportunities

• Ensure full caseload is managed with professionalism and compassion

Qualifications

Minimum requirements:

• Bachelor’s degree in counseling, psychology, social work, or related field

• CSC-AD or CAC-AD certification required; LCPC or LGPC preferred

• 5+ years of experience in residential or site management in substance abuse/mental health settings

• CPR certification

• Valid driver’s license

Preferred skills and experience:

• Strong knowledge of recovery models, chemical dependency, and behavioral health systems

• Experience leading teams and supervising multidisciplinary staff

• High-level proficiency in Microsoft Office Suite and ability to learn internal systems

• Excellent interpersonal, verbal, and written communication skills

• Commitment to client-centered care and trauma-informed practices

Benefits

We offer a comprehensive and supportive benefits package:

• Generous paid time off (PTO)

• Medical, dental, and vision coverage

• 401K match

• Employee Assistance Program (EAP)

• HRSA eligibility for additional support and benefits

Additional Info

• Employment is contingent upon successful completion of a background check and drug screening

• Continued training and certification required as designated by supervisor

• Respect for professional boundaries and ethical conduct is a must

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