Program Manager

Position: Program ManagerLocation: Alexandria, VA Work Environment: Hybrid Clearance Required: TS with SCI EligibilityStatus: Contingent Upon Contract AwardKnowesis is seeking a seasoned Program Manager to lead a team of IT professionals in providing IT Infrastructure Support Services (ITISS) supporting the Department of Defense Office of the Inspector General (DoD OIG), Office of the Chief Information Office (OCIO). The DoD OIG mission is to detect and deter fraud, waste, and abuse in DoD programs and operations; promote the economy, efficiency, and effectiveness of the DoD; and help ensure ethical conduct throughout the DoD. The DoD OIG keeps the Secretary of Defense and the Congress informed of fraud, waste, abuse, and program deficiencies identified through its oversight work. The DoD OIG’s administrative and criminal investigators, auditors, evaluators, and support staff operate globally, conducting investigations, audits, evaluations, and mission support activities to accomplish the DoD OIG’s mission. The DoD OIG, OCIO is responsible for installing, maintaining, operating, and supporting all DoD OIG Information Technology (IT) systems and communication capabilities for approximately 2000 end users and over 60 locations around the globe. Due to the independence of the DoD OIG, the OCIO provides the full spectrum of IT services necessary to support the OIG mission including database support, storage management, transition management, application services, mobile device management, IT asset management, domain services, network transport, and service desk. 

To be eligible for this position, candidates must possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position’s security clearance requirements.

 The Job Duties and Responsibilities include but are not limited to the following: 

• Provide primary oversight of Comprehensive Service Desk and User Support Operations; Cloud and Hybrid Infrastructure Operations and Engineering; Network Operations and Engineering; Security Incident Response, Patch and Compliance Management; and Middleware and Infrastructure Platform Operations and Engineering.
• Provide senior project/task management support and consultation to the Government Point of Contact.
• Develop and maintain a Program Management Plan.
• Be responsible for the overall management of this contract as well as daily oversight of the work performed to ensure the requirements of this contract are implemented within cost, quality, and schedule constraints.
• Develop and maintain documentation, reports, project plans, and other materials relating to the execution of this contract.
• Apprise senior management on productivity and quality assurance via informal updates and DoD OIG staff briefings.
• Identify and communicate any issues/risks to the DoD OIG during execution of this contract and offer recommendations on how issues/risks should be mitigated.
• Notify the COR when the contractor believes any DoD OIG activity may impact performance, schedule, or cost.
• Attend scheduled status meetings with the COR to communicate progress/performance, identification of performance problems, recommended corrective actions, and other pertinent issues.
• Ensure all positions that require special technical and security certifications are filled with qualified personnel. Ensure all certifications are up to date without any lapse in coverage.
• Provide trip reports for all travel within 5 business days after returning from travel location.
• Submit travel authorization packages to the COR 10 business days before travel.
• Provide quarterly report indicating the status of mandatory contractor training.
• Prepare and submit monthly status reports by the 10th day of each month.
• Develop and maintain current Standard Operating Procedures

Required Qualifications: 

• Bachelor’s degree from an accredited university with a preference for a major in Information Technology.
• Minimum 5 years’ experience supervising large complex IT Service contracts of at least $48M in value.  
• Minimum 9 years’ experience in an IT related field

Preferred Qualifications:

• Master’s degree in Business Administration (MBA) or Information Technology (IT) 
• Project Management Professional (PMP) Certification
• Information Technology Information Library (ITIL) v3 or later
• Defense Acquisition University (DAU) Certifications

Benefits:

• Health (PPO & HDHP) Paid Time Off
• Company Paid STD & LTD, and Basic Life Insurance
• 401k Company Match
• Paid Time Off
• Multiple Voluntary Products  

Knowesis is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.