Program Manager
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Overview
Remote
On-site
Compensation
$75-$79/hour
Job Description
Title: Program Manager Location: Foster City CA Duration: 06+ Months Pay Rate: $75-78/hr. on w2. Job Description:
- Serve as the primary FleetOps point of contact with program management team, coordinating across both organizations to close open actions, finalize joint SOPs, and hit integration milestones
SOP Development & Operationalization
- Build and maintain the full suite of operational SOPs, covering: async contact handling for issues, Rider Support call routing to the correct agent, and fault response protocols unique to rides
- Define and document how Support Team workflows apply to riders — including how Remote Operations interacts with support infrastructure and when direct dispatch versus credits is the right resolution path
- Develop the Mission Control workflows for adding and removing vehicles from service, in coordination with relevant Operations and Engineering stakeholders
Cross-Functional Coordination
- Work closely with Rider Operations, Mission Control, TeleOps, and Fleet Response to identify workflow gaps introduced by the integration and drive resolution
- Partner with Engineering and Product to complete technical discovery on support APIs and ensure operational requirements are translated into actionable product asks
- Coordinate with the async call automation team to define how ride workflows interact with automated contact systems
- Surface risks and dependencies early; maintain a clear, current view of what is blocked, what is at risk, and what needs executive attention
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FAQs About Program Manager Jobs at LanceSoft Inc
What is the work location for this position at LanceSoft Inc?
This job at LanceSoft Inc is located in Foster City, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at LanceSoft Inc?
Candidates can expect a pay range of $75–$79 per hour for this role.
What employment applies to this position at LanceSoft Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at LanceSoft Inc?
You can apply for this role at LanceSoft Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.