Program Manager - AI Healthcare Solutions

Your Future is our Future

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

Position:

Program Manager - AI Healthcare Solutions

Position Summary:

The Program Manager & Trainer is responsible for designing, coordinating, and delivering training programs that help physicians, clinical staff, and administrative teams adopt our AI-powered primary care solution. This role blends program management with hands-on training creation and delivery, ensuring large health systems are equipped to use the technology effectively and realize its value.

You will work directly with health system stakeholders to design training strategies, coordinate rollout programs, and ensure continuous learning opportunities. Internally, you'll partner with Customer Success Managers, Clinical Success Managers, and Product teams to align training with client needs and product updates.

Job Description:

Key Responsibilities

Program Management

• Develop and manage comprehensive training rollout plans for large health systems (300+ physicians).
• Coordinate training schedules, resources, and communications with client leadership.
• Monitor adoption and provide program-level reporting to clients and internal stakeholders.
• Standardize training methodologies to ensure consistency across clients.

Training Design & Delivery

• Create training materials (guides, presentations, e-learning modules, quick reference sheets).
• Deliver in-person and virtual training sessions to physicians, nurses, and office staff.
• Train-the-trainer: enable client "super users" and physician champions to scale training within their organizations.
• Adjust training strategies based on client workflows and adoption data.

Change Management & Adoption

• Act as a change management leader, helping staff understand the "why" behind adoption.
• Identify barriers to adoption and develop interventions with client champions.
• Serve as feedback loop for product improvements, capturing frontline staff input.

Qualifications

• 5+ years experience in program management, healthcare training, or learning & development (L&D).
• Strong background in healthcare operations, digital health, or clinical systems (Epic, Cerner, Athena preferred).
• Experience training clinicians and staff in new technologies or process changes.
• Exceptional communication and facilitation skills (comfortable with both large groups and one-on-one coaching).
• Familiarity with adult learning principles and instructional design.
• PMP, Prosci, or training certifications (e.g., ATD) a plus.
• Ability to travel 30-40% to health system sites.

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Pay Transparency:

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is:

$98,400.00-$132,225.00

Benefits of working at Lumeris

• Medical, Vision and Dental Plans

• Tax-Advantage Savings Accounts (FSA & HSA)

• Life Insurance and Disability Insurance

• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)

• Employee Assistance Program

• 401k with company match

• Employee Resource Groups

• Employee Discount Program

• Learning and Development Opportunities

• And much more...

Be part of a team that is changing healthcare!

Member Facing Position:

No- Not Member or Patient Facing Position

Location:

Louisiana

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer:

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.