Program Manager

MaineTouch is seeking a highly organized and motivated Program Manager to oversee client intake, admissions, documentation management, and staffing coordination within our Downtown Portland office.

This is an office-based leadership position that will begin part-time and is expected to grow into a full-time role as the agency expands. We provide structured training, hands-on guidance, and ongoing support to ensure success in this position.

If you are detail-oriented, dependable, and interested in growing into a leadership role within a healthcare setting, we encourage you to apply.

Schedule

Monday – Friday

9:00 AM – 2:00 PM

In-person position (Downtown Portland office)

This role is designed to transition into full-time employment as responsibilities and agency operations expand.

Compensation

$21.00 – $25.00 per hour, depending on experience and qualifications

Opportunities for professional growth and increased responsibility

Ongoing training and leadership development

Supportive and collaborative office environment

Position Overview

The Program Manager plays a key role in ensuring smooth client onboarding, organized recordkeeping, and strong coordination between office staff and caregivers.

You will oversee intake processes, track service documentation, support staffing assignments, and help maintain efficient and compliant administrative systems within our personal care agency program.

Key Responsibilities

Client Intake & Admissions

• Manage incoming referrals and intake calls

• Gather required client documentation

• Coordinate assessments and service start dates

• Ensure all admission paperwork is completed prior to services beginning

• Track service plans and required updates

• Maintain accurate and organized client records

Documentation & Administrative Oversight

• Ensure records are complete, organized, and audit-ready

• Track supervision and onboarding timelines for new hires

• Monitor required documentation and reporting processes

• Maintain confidentiality and secure handling of information

Staffing & Office Coordination

• Collaborate with scheduling staff to support appropriate client-to-caregiver matching

• Monitor staffing coverage and assist with resolving service gaps

• Support onboarding coordination for new employees

• Improve internal workflow systems and administrative efficiency

Who We Are Looking For

We are looking for someone who wants to grow into a leadership role and take ownership of their work.

The ideal candidate has experience working in the healthcare field or has a background in healthcare administration, social services, or home care. However, we are also open to candidates who are motivated to learn and grow within the industry.

We are seeking someone who:

• Has experience in healthcare, home care, medical offices, or related fields - or is eager to learn

• Is interested in developing leadership skills

• Is organized, dependable, and professional

• Communicates clearly and confidently

• Is comfortable managing documentation and deadlines

• Wants to be part of a growing team

This is an opportunity to build a long-term career within our personal care agency program with leadership growth potential.

Qualifications

• 21+ years of age

• Administrative, intake, healthcare, or supervisory experience preferred

• Strong computer and documentation skills

• Ability to manage multiple priorities

How to Apply

Apply today to begin the hiring process. Qualified applicants will be contacted promptly.

Apply online at:

https://mainetouch.applicantpro.com/jobs/