Program Manager

Position Summary

The Program Manager leads overall contract execution, client coordination, integrated work planning, quality control, risk management, and performance reporting for the FAI Culture & Workforce Learning BPA. The role requires a federal delivery leader who can manage a multi-disciplinary team, coordinate across workstreams, and maintain an Agile or iterative execution cadence with clear visibility into actions, risks, decisions, deliverables, and outcomes.

Key Responsibilities

• Serve as the primary contractor point of contact for FAI/GSA stakeholders and coordinate routine client communications.
• Manage the Agile delivery cadence, including stand-ups, monthly performance syncs, action tracking, risk management, retrospectives or continuous-improvement discussions, and cross-workstream coordination.
• Maintain an integrated project schedule, staffing plan, deliverable tracker, decision log, risk register, and action-item tracker.
• Oversee the real-time shared dashboard in Google Workspace or comparable collaboration and reporting platforms.
• Coordinate deliverable review cycles, version control, government approvals, quality assurance, and on-time delivery.
• Track progress against BPA outcome measures and Order 1 deliverables, including learning asset delivery, workforce readiness activities, dashboard updates, and performance reporting.
• Coordinate surge staffing, subcontractor support, and resource adjustments as work volume and Government priorities change.
• Facilitate issue resolution across acquisition policy SMEs, instructional designers, facilitators, change management leads, strategic communications staff, analytics staff, and learning operations support.
• Prepare executive-ready status updates that identify progress, risks, dependencies, decisions needed, and upcoming milestones.

Required Qualifications

• A minimum of 10 years of experience managing federal professional services, training, change management, acquisition-support, and workforce learning contracts.
• Demonstrated experience managing multi-disciplinary teams in a client-facing federal delivery environment.
• Hands-on experience using Agile service delivery practices, including recurring stand-ups, backlog/action tracking, risk management, sprint-style planning, delivery reviews, and continuous-improvement routines.
• Strong executive communication, facilitation, client coordination, and issue-resolution skills.
• Experience maintaining integrated schedules, deliverable trackers, dashboards, staffing plans, and performance reports.
• Experience with Google Workspace or comparable collaboration platforms such as Microsoft 365, SharePoint, Teams, Smartsheet, or equivalent tools.
• Ability to manage priorities across multiple workstreams and maintain delivery discipline under changing requirements.
• A bachelor's degree or higher in business management or a related field.

Certifications and Preferred Qualifications

• The source document identifies PMP, FAC-P/PM, Agile, Scrum, or equivalent credentials as preferred qualifications. For recruiting and screening, the following should be treated as strongly desired differentiators:
• Project management certification: PMP, FAC-P/PM, or equivalent.
• Agile certification: PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Agilist, or equivalent Agile/Scrum credential.
• Experience supporting GSA, FAI, OFPP, or federal acquisition workforce initiatives.
• Experience managing outcome-based or performance-based service delivery.
• Experience implementing delivery dashboards, performance measures, monthly status reporting, and continuous-improvement workflows.