Program Manager, Federal Services & Delivery (Public Safety)

Mark43’s mission is to empower communities and their governments with technology that improves safety and quality of life. We build modern, scalable software that sets a new standard for the tools first responders and public safety agencies rely on every day.

We are looking for a Program Manager to join our Federal Services and Delivery team. In this role, you will help large federal agencies successfully adopt and deliver mission-critical software by bringing structure, clarity, and momentum to complex programs. You will work at the intersection of customers, internal teams, and compliance requirements to ensure programs are delivered with confidence and impact.

The Challenge

This role sits at the intersection of modern software delivery and complex federal environments. You’ll help large federal agencies adopt and successfully deploy technology that supports public safety and justice outcomes, while navigating regulatory requirements, multiple stakeholders, and high expectations for reliability and trust.

What You’ll Do

If you were part of our team, here are some things you would have worked on recently:

• Coordinated cross-functional delivery across Engineering, Product, and Customer teams to support federal implementations

• Led program planning and execution for deployments within large federal agencies, ensuring timelines, risks, and dependencies were clearly managed

• Tracked and supported compliance-related requirements, helping teams stay aligned with federal standards and customer expectations

• Communicated program status, risks, and milestones to internal stakeholders and federal agency partners, including senior leaders

• Brought organization and structure to complex initiatives by maintaining documentation, schedules, and action items, including the less glamorous but critical details that keep programs moving

What You’ll Need

We’re looking for a Program Manager with 7 or more years of experience in program management, project management, or customer-facing delivery roles. This level of experience is important because the role requires ownership of complex federal programs, comfort working with senior stakeholders, and the ability to manage multiple workstreams simultaneously.

You’ll be successful in this role if you bring:

• Experience working with or within U.S. federal agencies, particularly in civilian, DoD-adjacent, justice, or public safety environments

• A strong background in program or project management, ideally in software or technology-driven organizations

• Familiarity with compliance-driven or regulated environments and the ability to track requirements without slowing delivery

• PMP and/or Scrum certification, or equivalent hands-on experience applying structured delivery methodologies

• Comfort traveling up to 25 to 50 percent to support federal agency partners and program needs

People who thrive on our team also tend to share the following characteristics:

• Highly organized with the ability to multitask across multiple programs and priorities

• Clear, confident verbal and written communicators who can present to senior leaders at federal agencies as well as internal software teams

• Calm, thoughtful, and proactive when navigating ambiguity or competing priorities

Location

This role is remote within approved U.S. states, with hybrid options available. Proximity to the Washington, DC area is a plus given the nature of our federal partnerships.