Program Manager, Strategic Sales

To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

As a Program Manager within the Strategic Sales team - the commercial engine that manages the partnerships with our largest customers, you will drive the coordination and execution of initiatives that support the Strategic Sales team. You will play a key role in ensuring projects run efficiently, stay aligned with broader objectives, and contribute to the success of high-priority accounts. This role requires proactive collaboration across departments, problem-solving, and the ability to manage multiple moving parts to ensure seamless delivery.

While you will benefit from domain-specific experience (e.g. Sales Operations, Customer Success Operations, Product Operations, or onboarding.) the perfect candidate is first and foremost a program manager, expected to be able to flex their skillset across all domains where strategically needed. The ideal candidate is a data-driven a systems thinker who is comfortable being uncomfortable. You'll be surrounded by a diverse and experienced team where knowledge sharing, growth, and support are foundational.

Your mission, should you choose to accept it:

• Grow the business- Develop strategies to grow our Strategic Sales through acquisition, deployment, adoption, partner satisfaction, and product implementation and innovation.
• Identify Challenges and Opportunities- Be a domain expert for your program and identify high-impact opportunities to help the team achieve their OKRs.
• Coordinate and Advocate- Represent the needs of Account Directors and customers, acting as the key point of contact for cross-functional projects and initiatives, and ensuring alignment across departments.
• Drive Efficiency and Remove Blockers- Identify inefficiencies, standardise processes, and collaborate with teams to resolve obstacles and streamline operations.
• Manage Risks and Monitor Progress- Proactively assess and mitigate risks, track project milestones, and ensure accountability through regular reporting and communication.
• Support the Bigger Picture- Maintain a clear view of the end-to-end customer journey, coordinating stakeholders and ensuring projects and initiatives (both internally and externally-owned) are prioritised contribute to long-term success.

️ You'll be a great fit if you bring a few of the below with you:

• Demonstrated experience owning complex programs or managing multiple projects, with a proven ability to coordinate cross-functional initiatives, drive alignment, and ensure successful execution

• Strong background in SaaS environments; bonus: experience working with enterprise and franchising business models, or an understanding of the hotel/hospitality industry.

• Domain expertise across areas of the customer journey:

• Acquisition (sales, sales operations, sales enablement, sales strategy)

• Partner Management (marketing, customer success management, customer satisfaction monitoring, support)

• Product Delivery (deployment, product adoption, customer enablement, solutions architecture, research and development, product)

• Proficiency with core skills and tools: project management tools (e.g., Jira, Asana), process mapping/optimisation tools (e.g., Miro, Lucid), data analysis tools (e.g. Excel, Sheets, PowerBI, SQL) Bonus: Salesforce, Gainsight, or customer service scoring (e.g., NPS, CSAT).

• Experience in writing, playbooking, process mapping, data analysis, and delivering engaging presentations to senior stakeholders.;

• Systems thinker with excellent organisational, prioritisation, and communication skills.

• Proven experience working with large Enterprise partnerships, ideally within a franchising model.

• Ability to operate in matrix organisations, influence senior internal stakeholders, and thrive in ambiguous, fast-paced environments.