Program Manager

Position Summary

The Program Manager is responsible for leading cross-functional teams to successfully deliver customer programs across the full product lifecycle, including design, development, New Product Introduction (NPI), mass production, sustaining, and end-of-life (EOL). This role serves as the primary customer interface and is accountable for program execution, schedule adherence, cost management, and overall customer satisfaction in a fast-paced manufacturing environment.

Key Responsibilities

• Serve as the primary customer interface throughout the design, development, manufacturing, and service phases of NPI programs, ensuring alignment with customer expectations and contractual commitments

• Establish, manage, and ensure compliance with customer agreements, including scope, deliverables, timelines, and service levels

• Lead and coordinate cross-functional teams (Engineering, Operations, Supply Chain, Quality, Finance) to ensure on-time, high-quality program delivery

• Formulate, organize, and manage interdependent projects across multiple functions and sites

• Develop, maintain, and communicate detailed program schedules, milestones, and deliverables; track progress and drive accountability to timelines

• Estimate and track overall program timing, resources, and dependencies

• Prepare and support RFQ (Request for Quotation) responses, including timeline, cost inputs, and feasibility assessments

• Develop competitive and profitable cost models in collaboration with cross-functional stakeholders

• Monitor key performance indicators (KPIs) such as delivery, cost, quality, and yield to assess program health and drive corrective actions

• Identify risks and implement mitigation plans related to schedule, cost, supply chain, and production

• Lead regular cross-functional program reviews and project status meetings to ensure alignment, transparency, and issue resolution

• Work with customers and internal teams to resolve conflicts, escalations, and product-related issues

• Secure required capacity, materials, and Client to support customer demand and volume requirements

• Ensure global supply chain readiness and lead resolution of internal site or external supplier disruptions

• Oversee Engineering Change Orders (ECOs) and manage change control processes to ensure proper implementation and communication

• Apply structured change, risk, and resource management methodologies throughout the program lifecycle

• Develop and control program budgets, timelines, and resource allocation

• Lead, mentor, and evaluate project managers and supporting team members, as applicable

• Drive continuous improvement initiatives to enhance operational efficiency, cost performance, and product quality

• Perform other duties as assigned

Qualifications

• Bachelor's or Master's degree in Engineering, Supply Chain, Business, or related field (Master's preferred)

• 2-3 years of program/project management experience in electronics manufacturing, EMS, or related industry

• Strong knowledge of NPI processes, product lifecycle management, and manufacturing operations

• Experience working with global customers and cross-functional teams

• Proven ability to manage complex programs, multiple priorities, and tight deadlines

Preferred Skills

• Familiarity with RFQ processes, cost modeling, and contract management

• Strong understanding of supply chain, capacity planning, and production ramp

• Excellent communication, stakeholder management, and problem-solving skills

• PMP or equivalent certification is a plus

• Bilingual in Mandarin and English is highly preferred.