Program Manager, Supported Employment

About the Role

[Lead a mission-driven team dedicated to expanding meaningful employment opportunities for people with disabilities. The Program Manager, Supported Employment provides strategic leadership, coaching, and operational oversight for SOAR365's Employment Services Team. This full-time role is ideal for an experienced supported employment professional who is passionate about best practices, staff development, and person-centered outcomes. You'll play a key role in shaping high-quality services across Supported Employment, Customized Employment, and Pre-Employment Transition Services while supporting staff to deliver impactful, compliant, and sustainable results.

Who We Are: SOAR365

For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.

We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Key Responsibilities & Duties

In this role, you will be responsible for overseeing the daily operations and performance of the Employment Services Team, providing leadership, training, and continuous assessment to ensure excellence in service delivery. Responsibilities include developing and leading the Supported Employment training program in alignment with CARF standards; onboarding, coaching, and evaluating Employment Specialists and Skills Trainers; and guiding best practices across all stages of employment services, including intakes, situational assessments, job development, job coaching, follow-along services, customized employment, and Pre-ETS. The role monitors employment plans, documentation, billable hours, and electronic health record usage; leads the Employment Performance Review process; collaborates with senior leadership to ensure compliance and accuracy; and identifies program challenges and solutions. The Program Manager also builds and maintains strong relationships with funders, families, employers, and community partners; supports quality assurance through data review and surveys; provides direct service support as needed; and ensures compliance with all agency policies, safety standards, and regulatory requirements.

Requirements & Qualifications

Qualified candidates will hold a bachelor's degree in human services, education, social work, vocational rehabilitation, or a related field, along with ACRE Certification and/or Certified Supported Employment Professional credentials. Candidates must have at least five years of experience in supported employment and Pre-Employment Transition Services, including a minimum of three years leading or supervising a team, program, or project. Strong leadership, coaching, and relationship-building skills are essential, as is expertise in person-first employment planning, positive behavioral supports, documentation, and regulatory compliance. A valid driver's license with an acceptable driving record is required, along with the ability to pass a SOAR365 driving test and maintain CPR/First Aid and Therapeutic Options of Virginia certifications throughout employment.

Total Rewards & Benefits

Our market-competitive total rewards package includes:

• Merit increases

• Comprehensive health, dental, and vision coverage

• 12 paid holidays

• Sick and vacation leave

• Immediate access to your paycheck through ZayZoon

• Short- and long-term disability benefits

• Flexible spending accounts (FSA)

• 403(b) retirement plan with employer match and immediate vesting

• Life insurance

• Employee development and training programs

• Wellness programs

• Discounted tuition to South University

How to Apply

To apply for this position, a completed SOAR365 application is required.

Equal Opportunity & Workplace Commitment

SOAR365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories.

We are a Drug-Free Workplace.

Reasonable Accommodations

If you need reasonable accommodation when applying for a position on our website, please contact us at (804) 358-1874 and ask for Human Resources.