Program Manager (Sustaining Product Operations) I

Program Manager (Sustaining Product Operations) Location: Sunnyvale, CACompetitive Compensation: $55-64/Hr (W2)Duration: Initial 12-month contract (expected extension/conversion)Schedule: 40 hours; M-FTarget Start: ASAPBenefits: Medical, dental, vision, 401(k), paid vacation & sick leaveReason for opening: ReplacementDescription: Reality Labs Sustaining Product Operations keeps our wearables and hardware products healthy after launch — driving field quality issues to closure, managing rework and change control, and giving leadership a clear read on post-launch performance. We're hiring a Program Manager to support the sustaining OPM and PCE teams across multiple programs. The role owns recurring reporting (KPIs, meeting minutes, leadership decks), maintains our internal systems (Butterfly notifications, Workplace/Wiki, incident management tooling), creates and reconciles POs, and builds advanced Google Sheets/Excel models. We're looking for 2–4 years of consumer hardware experience, excellent written and verbal communication, and someone who can turn messy inputs into clean trackers and crisp decks with minimal hand-holding. A 2-year degree or BA/BS in business administration or a related field required.Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Present and explain proposals, reports and findings to clients.
• Reporting: Consolidating KPIs, attendees list, meeting minutes, and preparing slide decks for various reports
• Maintain internal systems: Set up butterfly tools and notifications, Workplace/Wiki Maintenance, Incident management systems
• POs: Create, track, audit
• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.
• Confer with management, production and marketing staff to discuss project specifications and procedures.
• Consult or negotiate with clients to prepare project specifications.

Day-to-Day:

• Sustaining product ops
• In market products/ AR/VR/ Smart Glasses
• Reporting, Analysis
• PO Placement
• Coordinate meetings, sending out meeting notes and action items
• Understanding of Systems, workplace, butterfly's. This persona will maintain these systems for the teams, updating forms.

Skills:

• 2 years of experience in consumer hardware
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.Strong understanding of MS Office and Google Suite of Tools (Docs, Sheets). Jira

Must-Have Qualifications:

1. Data Analysis, Reporting, Strong Excel Experience
2. Communication across teams and ensuring their actions are complete, clear communication in reason behind actions to be completed – Program Management
3. Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods

Preferred Qualifications:

• 2 years, Operations and Consumer Background, Jira, Teamcentre, Task
• Google, Amazon, Tesla, Meta Highly Preferred
• Leading projects, procurement and operations

Education/Experience:

• Bachelor's degree in business administration or a related field.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.#TMMT