Program Manager (Ii)- #26-10993
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Overview
Remote
On-site
Compensation
$94-$126/hour
Job Description
About the Role:
- We are looking for a Senior Program Manager to lead quality measurement and strategy within the Trust & Safety (T&S) ecosystem. In this role, you will design and drive scalable quality frameworks, metrics, and reporting systems that ensure high integrity across enforcement and labeling operations.
- You will operate at the intersection of program management, data analytics, and product strategy, partnering cross-functionally to identify risks, improve decision-making, and enhance the effectiveness of enforcement systems and AI model training. This role requires a detail-oriented, data-driven leader who can challenge existing approaches and translate complex insights into meaningful business impact.
- Design and implement quality measurement frameworks, metrics, and monitoring systems to proactively detect issues across Trust & Safety operations
- Own and evolve the quality strategy and reporting mechanisms for high-complexity program areas
- Build scalable reporting and insight systems to support hybrid (manual + automated) moderation environments
- Partner with cross-functional teams to ensure data integrity and alignment on quality standards
- Develop deep product and operational expertise to continuously refine quality measurement approaches
- Represent T&S Quality with leadership, using data-driven storytelling to influence product, policy, and operational improvements
- Proactively identify quality risks, conduct root cause analysis (RCA), and drive corrective actions (RCCAs)
- Drive adoption of AI/ML and automation solutions to improve efficiency and scalability in quality management
- Challenge existing methodologies and introduce innovative, statistically sound measurement techniques
- Bachelor’s degree or equivalent practical experience
- 5+ years of experience in program or project management, managing complex, large-scale initiatives
- Experience in Trust & Safety or operations-heavy environments
- Strong experience in stakeholder management and cross-functional collaboration
- Proficiency in SQL and working with large datasets
- Excellent problem-solving and analytical skills, with strong attention to detail
- Strong communication and storytelling skills, with the ability to influence senior stakeholders
- Experience in quality measurement, quality assurance, or metrics-driven environments
- Demonstrated ability to design, implement, and scale metrics frameworks
- Experience working with AI/ML systems, especially Generative AI evaluations
- Background in data analytics, experimentation, or statistical modeling
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FAQs About Program Manager (Ii)- #26-10993 Jobs at US Tech Solutions, Inc.
What is the work location for this position at US Tech Solutions, Inc.?
This job at US Tech Solutions, Inc. is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at US Tech Solutions, Inc.?
Candidates can expect a pay range of $93.89–$125.88 per hour for this role.
What employment applies to this position at US Tech Solutions, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at US Tech Solutions, Inc.?
You can apply for this role at US Tech Solutions, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.