Program Manager

• Oversees all aspects of contractor performance, including workforce supervision, quality control, coordination, and contract administration.
• Directs daily contractor provided services, including administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit maintenance support, and event support.
• Serves as the key liaison between the contractor and the Government for contract performance and support of museum operations.
• Manages contractor invoicing, staffing costs, performance records, and communications with the Contracting Officer (CO) and Contracting Officer's Representative (COR).
• Recommends contractor procedures and supports implementation of Government approved museum policies.

• Bachelor's degree or master's degree in museum studies, art history, business administration, public administration, or a related field.
• Seven (7) or more years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment, including at least three (3) years managing budgets and personnel.
• Deep familiarity with managing personnel and performance management.
• Familiarity with museum back of house operations, including registration, collections care, exhibition production, and facility management.
• Experience planning and monitoring complex operating budgets and labor expenditures.
• Proficiency in performance management, recruitment, and fostering a diverse and inclusive workplace culture.
• Proven track record of translating a five year strategic vision into actionable annual work plans and KPIs.

• Experience running a museum or with Coast Guard mission and history, enabling training of contractor staff with minimal Government oversight.
• Crisis and risk management experience, from facility emergencies such as leaks and security breaches to public relations crises.
• Experience implementing modern museum technology, such as advanced Collection Management Systems (CMS) or digital visitor engagement tools.
• Ability to mediate between curatorial staff on the creative side and administrative staff on the fiscal side.

• New London, Connecticut – National Coast Guard Museum

• Must be a U.S. citizen
• Must pass a federal background investigation and meet facility and system access requirements

• United States Coast Guard – National Coast Guard Museum

• 40 hours per week. 8 hours per day

• Employment Classification Eligibility – W2

• Salary range: $90,000 – $110,000
• Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

Powered by JazzHR