Program Manager - NON IT

Project/Program Manager - Non ITJob SummaryThe Project/Program Manager leads large-scale, complex, cross-functional initiatives from initiation through delivery. This role is responsible for developing and managing comprehensive project plans, aligning work to business outcomes, managing risk and dependencies, and ensuring on-time, in-scope delivery with clear communication to stakeholders at all levels.Responsibilities

• Direct large-scale, complex projects involving multiple internal and external stakeholders.

• Develop and maintain project artifacts, including project charter, integrated project plan, resource plan, contingency plan, and related documentation.

• Validate financial forecasts and perform ongoing reconciliation of resources and project expenditures.

• Build, lead, and coach multiple project teams throughout the project lifecycle.

• Define and track project milestones while maintaining and reporting on an overall integrated delivery plan.

• Manage risks, dependencies, and tradeoffs with strong command of delivery methodologies (Agile, Hybrid, Waterfall).

• Engage executives and stakeholders to manage competing priorities, resolve conflicts, and drive decisions without formal authority.

• Translate complex project details into clear business language and set appropriate expectations and escalation paths.

• Align project work to business outcomes, anticipate downstream impacts, and adjust course based on organizational priorities.

• Collaborate across functions including credentialing, utilization management, claims adjudication, and network management to anticipate and manage cross-functional impacts.

• Support delivery in highly regulated environments, ensuring compliance with relevant standards and regulations while minimizing operational disruption.

• Use operational and performance data to surface risks early, drive prioritization, and communicate impact to the business.

Requirements

• Proven experience successfully delivering complex, cross-functional initiatives on time and within scope.

• Strong knowledge and practical use of delivery methodologies such as Agile, Hybrid, and Waterfall.

• Demonstrated ability to manage risks, dependencies, and tradeoffs with disciplined execution.

• Ability to engage and influence executives and stakeholders without direct authority.

• Strong skills in managing competing priorities, resolving conflicts, and driving decisions.

• Ability to translate complex project and technical details into clear, concise business language.

• Experience aligning projects to measurable business outcomes and quantifying value and impact.

• Bachelor s degree.

• Proficiency with MS Office or similar productivity tools.

Skills

• Advanced project and program management skills across complex, cross-functional initiatives.

• Strong stakeholder management, including executive-level communication and influence.

• Risk, dependency, and issue management with data-driven decision-making.

• Ability to navigate and lead in regulated or policy-driven environments.

• Strategic thinking with the ability to connect project work to broader business outcomes.

• Excellent written and verbal communication and presentation skills.

• Team leadership, coaching, and collaboration across diverse functions.

Summary Qualification

• Proven track record leading large, complex projects with multiple stakeholders to successful completion.

• Demonstrated ability to manage cross-functional work and operational dependencies.

• Experience operating in regulated or highly structured environments while maintaining delivery focus.

• Strong analytical skills with the ability to use metrics and data to identify risk and guide prioritization.

• Bachelor s degree and experience using standard productivity and collaboration tools.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.