Program Manager for Intensive Family Support
ServiceNetNorthampton, Massachusetts
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Director
Remote
Hybrid remote
Benefits
Health Insurance
Dental Insurance
Paid Vacation
Job Description
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Dental insurance
- Tuition assistance
- Wellness resources
Job Title:Program Manager
Location:Regional Western Massachusetts Program
Salary:$50,000 Annually
Schedule:
- Monday – Friday, 9am – 5pm, with flexibility required in schedule to meet program needs, including evenings and occasional weekends.
- Program operates between 8am-6pm in a hybrid model with frequent in-person meetings.
- Must be able to make late afternoon family visits and travel throughout Hampden, Hampshire, Franklin, Berkshire Counties and the North Quabbin area.
The Intensive Flexible Family Support (IFFS) Program provides support to families with children/young adults who are diagnosed with an intellectual or developmental disability (including autism) who are experiencing significant challenges. Services occur in the family’s home and community. This is a goal-oriented and time-limited service, providing focused and intensive support to respond to identified challenges and areas of need, and to build family capacity to support their child at home and reduce the risk of a residential placement. The IFFS program is funded by the Massachusetts Department of Development Services (DDS).
Key Responsibilities:
- Get to know, support and mentor your team with integrity, dedication and loyalty.
- Get to know program's families and children by visiting, regular contact and supporting as needed.
- Oversee development and implementation of family support plans.
- Enforce program regulations, policies and contract adherence.
- Complete new case intakes, enrollments and closings.
- Participate in budget development, line-item expense monitoring and projections.
- Handle emergency situations quickly, thoroughly and effectively.
- Recruit and credential contract service providers.
- Meet regularly with staff and supervisor and periodically with peer managers, division leadership and DDS Staff.
- Participate in agency leadership and operations training.
- Hire and train Case Managers and Support Staff when needed.
Qualifications:
- Bachelor’s degree in a related major preferred.
- At least 5 years of full-time case work in Human Services agencies.
- At least 3 years of full-time supervisory experience in Human Services agencies.
- At least 2 years of full-time work with families with children with autism and co-occurring physical, behavioral or mental health challenges.
- Experience working with families who face challenges such as substance use disorder, housing instability, low income, etc.
- Have competency assessing individual and family needs using a variety of planning and problem-solving approaches.
- Knowledgeable about clinical and non-clinical interventions and resources for autism.
- Knowledgeable about resources available in region that are relevant to case families.
- Knowledgeable about trauma informed service delivery.
- Have and maintain a valid driver’s license.
- Acceptable Motor Vehicle and Driving Record.
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Flexible work from home options available.
Compensation: $50,000.00 per year
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
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FAQs About Program Manager for Intensive Family Support Jobs at ServiceNet
What is the work location for this position at ServiceNet?
This job at ServiceNet is located in Northampton, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ServiceNet?
Employer has not shared pay details for this role.
What employment applies to this position at ServiceNet?
ServiceNet lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at ServiceNet?
ServiceNet is looking for a candidate with "Director" experience level.
What benefits are offered by ServiceNet for this role?
ServiceNet offers following benefits: Health Insurance, Dental Insurance, Paid Vacation, Career Development, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ServiceNet?
You can apply for this role at ServiceNet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.