Program Manager SME

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!

Zantech is looking for a talented Program Manager SME to contribute to the success of our Business Process Improvement and Management Support Services project for an upcoming  Hybrid role based out of the Washington DC Metro area.

The Program Manager SME will play a crucial role in leading program and project management support for the USCIS Business Process Improvement and Management Support Services project. The Program Manger SME will provide executive management consulting, program implementation support, and business management services to enhance operational performance and efficiency across VER and FOD directorates.

Responsibilities include, but will not be limited to:

• Facilitate cross-functional collaboration across VER, FOD, USCIS, DHS, and with the larger immigration enterprises
• Ensure policy and operational alignment through regular coordination meetings, documented action items, and tangible process improvements
• Develop and implement data-driven strategies to optimize operational efficiency, with quarterly progress reports on key performance indicators (KPIs)
• Conduct technology assessments and provide actionable recommendations for IT enhancements, including adoption of emerging technologies such as artificial intelligence (AI)
• Deliver detailed business requirement documentation, including process flow diagrams, use cases, and functional specifications to support IT development initiatives
• Implement and scale Agile methodologies with clearly defined roles, responsibilities, and success criteria
• Establish and maintain governance artifacts (e.g., RACI charts, project charters, and gate reviews) to ensure consistent oversight and accountability
• Facilitate/promote enterprise-wide collaboration among VER, FOD, USCIS, and DHS objectives
• Develop strategic roadmaps and implementation plans
• Provide governance support through regular project health assessments, identifying risk and recommending mitigation strategies
• Establish performance monitoring mechanisms to track project outcomes, providing monthly status reports

Required Experience or Knowledge of the following technologies/functions:

• Minimum of 10 years of progressive experience in program and project management, including at least 5 years managing large-scale, complex federal programs or initiatives
• Demonstrated ability to lead cross-functional teams and manage competing priorities
• Experience with Agile methodologies, program planning, risk management, and performance reporting
• Strong communication and stakeholder engagement skills at the executive level

Required Education/Certifications:

• Bachelor's degree in Business Administration, Public Administration, Information Technology or a related field
• Project Management Professional (PMP)

• Program Management Professional (PgMP) or equivalent

Preferred Education/Certifications:

• Master's degree
• Agile certification

• SAFe certification

Required Security Clearance:

• US Citizenship and the ability to obtain and maintain an active DHS background investigations or higher clearance, per contract requirements.

“Outstanding Performance…Always!”

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!