Project Account Manager

We're looking for an Account Manager who thrives in fast-paced environments and can build strong client relationships. This role will oversee all key client partners for this 2026 project, ensuring seamless communication, successful staffing delivery, and an exceptional experience from start to finish.

Position Summary

The Account Manager oversees all client relationships and day-to-day account operations for this project. This role serves as the primary liaison between Elevate and assigned client partners, ensuring flawless delivery of staffing programs, smooth communication, and alignment with client expectations. The Account Manager drives operational excellence across planning, execution, troubleshooting, and post-event reporting while partnering closely with Project Directors, Regional Project Managers, and Staffing teams to deliver exceptional service.

Roles & Responsibilities

• Serve as the main point of contact for assigned clients, ensuring clear, timely, and professional communication.
• Manage day-to-day account operations, including updates, deliverables, and program requirements.
• Gather client needs, translate them into staffing requirements, and align with internal teams.
• Oversee the quality and consistency of staffing delivery across all activations.
• Troubleshoot client issues, address escalations, and ensure proactive resolution.
• Attend client calls, status meetings, and briefings; provide updates and recommendations.
• Collaborate with Project Directors, RPMs, and Staffing to ensure accurate schedules and program readiness.
• Monitor staff performance feedback and escalate concerns to HR or Staffing as needed.
• Ensure all documentation, briefs, and program details are accurate and up to date.
• Prepare post-activation reports, insights, and client-facing summaries.
• Track KPIs and ensure delivery meets contract expectations and operational standards.

Requirements & Skills

• Experience in account management, client services, experiential marketing, or staffing operations.
• Strong relationship-building skills with the ability to manage high-level client communication.
• Excellent organization, follow-through, and project coordination skills.
• Ability to manage competing priorities and perform under tight deadlines.
• Strong problem-solving and escalation management abilities.
• Proficiency with scheduling tools, staffing systems, and Microsoft Office.
• Clear communication skills, both written and verbal, with a client-first mindset.
• Ability to work cross-functionally with staffing, HR, payroll, and project delivery teams.

Success Metrics

• Strong client satisfaction and retention throughout the project lifecycle.
• On-time delivery of all client requests, documents, and staffing needs.
• Minimal escalations and proactive issue resolution.
• Clear communication flow between client and internal teams.
• High-quality post-event reporting and insights.
• Alignment between staffing, delivery, and client expectations.