Project / Operations Manager – Philadelphia
BVA Bear's IT SolutionsBoiling Springs, Pennsylvania
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Overview
Schedule
Full-time
Education
PMP
Career level
Director
Remote
Option for remote
Benefits
Health Insurance
Job Description
Responsive recruiter
Benefits:
- Health insurance
BVA Bears IT Solutions is seeking a Project / Operations Manager for a full‑time position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities. Primary On-site Location
Philadelphia City Hall 1400 John F. Kennedy Boulevard Philadelphia, PA 19107
The Project / Operations Manager leads overall service delivery for IT and Deskside “White Glove” Support Services and serves as the primary engagement and governance manager with Philadelphia City Council and the Office of Innovation & Technology (OIT). This role is responsible for contract oversight, service quality, performance management, and ensuring all work is delivered in alignment with the Statement of Work, City IT standards, and security requirements.
This position requires strong leadership in IT service delivery, experience operating in public sector environments, and the ability to coordinate cross functional technical teams while maintaining audit ready documentation and performance transparency.
Key Responsibilities:
- Serve as the primary point of contact for City Council leadership and technical stakeholders, maintaining strong working relationships and service alignment.
- Lead overall IT service delivery, including deskside support, service desk operations, web/application support, and cybersecurity coordination.
- Oversee service schedules, staffing plans, resource allocation, and milestone delivery in accordance with the approved Scope of Work.
- Manage transitioning and transitioning out activities, ensuring seamless service continuity and full knowledge transfer.
- Monitor service performance metrics, SLAs, risks, issues, and dependencies, implementing corrective actions as needed.
- Lead quarterly service reviews and continuous improvement planning.
- Oversee subcontractor performance (if applicable) and ensure prime contractor responsibility.
- Ensure compliance with City of Philadelphia Additional IT Standards, security policies, and audit requirements.
- Prepare and deliver executive level reports, dashboards, and service summaries.
Required Qualifications:
- Bachelor’s degree in Information Technology, Business, or a related field.
- Minimum 8–10 years of experience managing IT service delivery or operations.
- Demonstrated experience managing public sector or regulated IT contracts.
- Strong stakeholder engagement, reporting, and governance skills.
Preferred Qualifications:
- ITIL, PMP, or Agile/Scrum experience.
- Experience working with municipal IT organizations or legislative bodies.
U.S. Citizenship Requirement:This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.
Equal Employment Opportunity:
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.
Flexible work from home options available.
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FAQs About Project / Operations Manager – Philadelphia Jobs at BVA Bear's IT Solutions
What is the work location for this position at BVA Bear's IT Solutions?
This job at BVA Bear's IT Solutions is located in Boiling Springs, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at BVA Bear's IT Solutions?
Employer has not shared pay details for this role.
What employment applies to this position at BVA Bear's IT Solutions?
BVA Bear's IT Solutions lists this role as a Full-time position.
What experience level is required for this role at BVA Bear's IT Solutions?
BVA Bear's IT Solutions is looking for a candidate with "Director" experience level.
Does BVA Bear's IT Solutions allow remote work for this role?
Yes, this position at BVA Bear's IT Solutions supports remote work, giving candidates the flexibility to work outside the primary office location.
What education level is required for this job?
The education requirement for this position is PMP. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by BVA Bear's IT Solutions for this role?
BVA Bear's IT Solutions offers Health Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at BVA Bear's IT Solutions?
You can apply for this role at BVA Bear's IT Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.