Project Coordinator, Quality & Safety

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Project Coordinator, Quality & Safety, provides administrative and project support for projects related to patient experience, clinical quality, risk management, and patient safety. This position is responsible for scheduling, meeting minutes, agenda setting, and follow up on administrative tasks.

Job Description:

Essential Responsibilities:

1. Maintains and modifies project plan documentation and staffing requirements for multiple projects.
2. Schedules and coordinates project team meetings. Prepares agendas, materials, presentations and necessary equipment.  Records and distributes minutes or notes and follow up actions.  Follows up with team members to ensure actions are completed according to timeline.
3. Compiles data and prepares regular and ad hoc reports and presentations. Distributes project reports and documents as directed. Monitors and tracks project documents and finances. Maintains project document files and records in accordance with established procedures.
4. Tracks and reports on project status and progress, identifies and resolves obstacles to ensure that project is on track with determined timelines. Acts as a liaison and resource for multidisciplinary team members. Communicates to client groups and stakeholders and responds to requests for data and information.
5. Collaborates with Manager and team to identify and schedule project deliverables, milestones, and outcomes.

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree in Business or Healthcare Administration preferred.
2. 1-3 years related work experience required.
3. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

1. 2 or more years of  project management experience or administrative experience in a related field.
2. Basic knowledge of program/project management tools, techniques and methodology

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$27.00 - $37.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled