Project Coordinator

Additional to the role below this person will be responsible for coordinating activities of the testers and completing weekly planning. They must have experience with this as well.

This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.

ESSENTIAL JOB FUNCTIONS Primary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations analyst include:Create, edit, and test application and operational procedures for Lockbox Operations and Support.Write and execute test scripts for operational testing of applications in process improvement projects.Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applicationsMine data from primary and secondary sources often using complex joins across multiple datasets.Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.Delivering high quality support and great service to our internal/external partners and clients.Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.More broadly, analysts are expected to display the following skills and competencies:Strong problem solving through ability to analyze qualitative, operational & financial dataStrong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality typesAbility to concisely and effectively communicate with senior managementHigh degree of adaptability & intellectual curiosity, comfortable with ambiguityExceptional teamwork and collaborationREQUIRED QUALIFICATIONSBachelor s Degree or equivalent experience of ideally 2+ years in an operational or support environmentAttention to detail in documenting and implementing requirementsHighly organized, detail-oriented with the ability to thoroughly analyze and resolve issuesExcellent written and verbal communication skillsAbility to effectively manage changeAbility to stay on top of task assignmentsStrong decision making and analytical skillsAbility to facilitate research and resolution of sometimes less-than-straight-forward issuesStrong aptitude to technology based tools and databases (i.e., Excel, Access, )Interest, willingness and ability to assimilate information quickly and succinctlyWorks well in a team-based environmentPREFERRED QUALIFICATIONS1-2 years of Operational Analyst experienceTechnically savvy in relation to Windows systems and softwareExperience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.