Project Manager

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.

Job Description:

The Project Manager (PM) position is responsible for ensuring the successful execution and delivery of Agilysys Hospitality Group projects to its large base of clients across our hospitality verticals. Agilysys PMs plan, implement, and lead multiple client projects simultaneously. They develop project goals, work plans, timelines, and coordinate resources, implementation strategies and communication.  

PMs consult customers on Agilysys solutions and use evaluation methods to successfully deliver projects. PMs also collaborate with their peers and management to create best practices and standard operating procedures that will be made available to project owners on other implementation teams. The role requires regular interaction with Sales, Professional Services Management, Product Management, Account Management, Support and Accounting for project planning, execution, and closure.  

The position requires an average of 10-20% travel across the United States and Internationally, with limited advanced notice.

Key Responsibilities:

• Lead customer facing projects that drive revenue and provide high customer satisfaction for some of the best known brands in the Hospitality industry. 
• Develop and manage a large volume of project plans and documentation based on Agilysys Project Management Group standards. 
• Identify, manage, report and escalate on program or project risks. 
• Manage project schedule, budget, resource and quality constraints. 
• Lead multiple projects by prioritizing and managing conflicts of schedule and resources. 
• Work with the Managers of Installation Services to help identify and secure resources based on project target dates. 
• Coordinate with Sales to provide clarity around initially ambiguous projects and process issues. 
• Work closely with internal resources including installation teams to complete project tasks and address business/technical challenges to meet project goals. 
• Work directly with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, provide regular project updates. 
• Mentor customers in how to best implement the Agilysys solution(s) and provide other Agilysys solution options when possible and applicable. 
• Provide thought leadership with regards to team and organization challenges. 
• Collaborate with other internal departments to identify installation improvements and feedback of Agilysys products. 
• Obtain appropriate training certifications for self-development. 
• Ensure effective transition of projects to Support. 
• Other duties as assigned. 

Requirements / Qualifications:

• Bachelor's degree (in either Project Management, Computer Science, Information Technology, Hospitality Administration and Management, Hotel and Motel Management) and/or 5-7 years' experience in Program/Project Management and/or managing technical implementation projects. 
• Expertise in using Smartsheet, Certinia, Salesforce, and MS Office products
• Superior relationship and communication skills (written and verbal). 
• Ability to lead without authority and drive decision making. 
• Strong attention to detail, follow through and organization skills to manage multiple concurrent projects. 
• Ability to persuade, inspire and motivate peers. 
• Excellent problem solving skills and ability to be flexible to project situations. 
• Be available to travel up to 10-20% of the calendar year.  Must have or be able to obtain a valid passport for international travel. 
• Occasional work on weekends and evenings. 

Desired Attributes:

• Hospitality industry experience  
• Experience developing, installing or supporting hospitality solutions (e.g. point of sale, property management, inventory management systems etc.) 
• Customer based Project Management experience in a billable capacity 
• PMP Certification from Project Management Institute or equivalent certification 
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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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