Project Manager - Strategic Support

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Faily Health Centers of San Diego is looking for a Project Manager, Strategic Support who is responsible for the planning and execution of cross-functional organizational initiatives by developing project plans, timelines, dashboards, trackers, reports, and implementation tools. This role works closely with executive leadership, operations, clinical, administrative, technical, and support departments to coordinate deliverables, monitor progress, identify risks, and support successful project completion.

Responsibilities:

Project Planning and Execution

• Develops, maintains, and updates project plans, timelines, workplans, charters, trackers, risk logs, decision logs, and implementation schedules.
• Coordinates project activities across multiple departments, including operations, facilities, information technology, human resources, finance, compliance, clinical leadership, and executive administration.
• Supports project initiation, planning, execution, monitoring, and closeout using structured project management methodologies.
• Translates executive direction and project goals into clear tasks, milestones, owners, due dates, and deliverables.
• Tracks project dependencies, barriers, risks, decisions, and follow-up items to ensure timely completion.
• Monitors project progress and escalates risks, delays, and unresolved decisions to appropriate leadership.

Stakeholder Coordination

• Facilitates project meetings, workgroups, and cross-functional planning sessions.
• Prepares agendas, meeting minutes, action item logs, and follow-up summaries.
• Works with department leaders and subject matter experts to clarify scope, roles, responsibilities, assumptions, and operational requirements.
• Builds effective relationships with internal stakeholders to support accountability, communication, and project momentum.
• Assists with change management activities, including communication planning, implementation readiness, stakeholder education, and transition support.

Reporting and Project Management Systems

• Builds and maintains project dashboards, reports, trackers, and templates using commercially available project management systems such as Smartsheet or similar platforms.
• Uses project management software to monitor timelines, task completion, dependencies, resource needs, and status updates.
• Produces concise executive-level project updates, including milestone progress, risks, barriers, decisions needed, and next steps.
• Maintains organized project documentation and ensures project materials are accurate, current, and accessible.
• Supports the development and standardization of project management tools, templates, workflows, and reporting structures.

Operational and Strategic Support

• Supports strategic initiatives, new site planning, program launches, operational improvement efforts, construction or facility-related projects, regulatory readiness projects, and other enterprise priorities.
• Assists with defining project scope, success measures, operational impacts, staffing considerations, regulatory requirements, implementation steps, and sustainability plans.
• Applies process improvement, Lean, Agile, or other structured approaches where appropriate.
• Identifies opportunities to improve project workflows, communication, accountability, and execution across the organization.
• Perform other duties as assigned.

Requirements:

• Bachelor's degree from an accredited university program required in business administration, health care administration, public administration, project management, organizational leadership, or a related field.
• Active Project Management Professional certification required.
• Minimum of four years of progressively responsible project management experience required.
• Experience managing cross-functional projects involving multiple departments, stakeholders, timelines, and deliverables.
• Experience using commercially available project management solutions required, such as Smartsheet, Monday.com, Microsoft Project, Asana, Wrike, or comparable platforms.
• Experience developing project plans, dashboards, trackers, meeting materials, executive updates, and implementation tools.
• Health care, ambulatory care, FQHC, nonprofit, public sector, or regulated industry experience preferred.
• Strong knowledge of project management principles, tools, methods, and documentation standards.
• Ability to manage multiple complex projects simultaneously with minimal supervision.
• Ability to convert broad goals into clear workplans, timelines, tasks, owners, and deliverables.
• Ability to prepare clear executive-level summaries, status reports, and presentations.
• Ability to work effectively with executives, directors, managers, clinical leaders, administrative staff, and technical teams.
• Ability to identify risks, dependencies, barriers, and decisions requiring escalation.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Advanced working knowledge of at least one project management platform, preferably Smartsheet.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Preferred Qualifications

• Master's degree in health care administration, business administration, public administration, project management, or a related field.
• Experience in a Federally Qualified Health Center, ambulatory care organization, hospital system, health plan, or safety-net health care environment.
• Experience supporting executive leadership or enterprise-level strategic initiatives.
• Experience with Smartsheet or other commercially available enterprise project management solution that includes, creation and management of dashboards, reports, automations, forms, Gannt charts, dependencies, and workspace administration.
• Experience with process improvement methodologies such as Lean, Six Sigma, Agile, Scrum, or DMAIC.
• Experience supporting regulatory, operational readiness, construction, facilities, clinical program, or technology implementation projects.
• Experience creating business requirements documents, SOPs, workflows, charters, and implementation checklists.

Rewards:

• Job type: Regular Full Time (Onsite)

• Competitive Salary with Excellent Benefits

• Retirement Plan with Employer Match

• Paid Time Off, Extended Sick Leave and Paid Holidays

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

#IndAdmin

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

$80,000.00 - $120,000.00

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.