We are seeking a dynamic, hands-on Project Manager to lead the planning and execution of our new business unit expansion strategy. This individual will be responsible for building the blueprint for growth, from developing the business plan to launching new service locations, implementing a centralized dispatch center, hiring and onboarding teams, and operationalizing local sales and service delivery. This is a high-impact, entrepreneurial role ideal for a strategic thinker who thrives in fast-paced, build-from-scratch environments.
Key Responsibilities:
Strategic Planning & Execution
- Lead the development and documentation of a comprehensive business plan for expanding into new markets.
- Collaborate with executive leadership to define timelines, financial projections, and operational models for expansion.
- Build go-to-market strategies for launching new service locations, dispatch services, and sales enablement.
- Drive execution through structured project plans, performance tracking, and continuous improvement methodologies
Market Expansion & Service Location Launches
- Coordinate all activities required to open new service locations, including site selection support, equipment planning, and local licensing or compliance needs.
- Develop scalable frameworks and timelines for each service location launch.
Hiring, Onboarding & Training
- Partner with Talent Acquisition, HR and local leadership to define staffing models and oversee recruiting timelines.
- Design and implement onboarding, training, and performance ramp-up plans for new hires across operations, dispatch, and sales.
Dispatch Center Development
- Oversee the build-out of a centralized dispatch function, including systems implementation, workflow design, and team onboarding.
- Establish KPIs, SLAs, and training standards for dispatchers and service coordination.
Sales & Service Implementation
- Partner with Sales to align local sales efforts with service capabilities.
- Build processes to ensure smooth handoffs between sales, dispatch, and field operations.
Cross-functional Collaboration
- Work closely with Finance, HR, IT, and Ops leadership to align resources, manage risk, and maintain accountability across initiatives.
- Regularly update executive team on progress, risks, and mitigation strategies.
Qualifications:
- 5+ years of experience in project management, operations, business development, or strategy, preferably in building services, field service, or construction-related industries.
- Proven track record of leading multi-functional projects or business expansions from concept to execution.
- Experience building systems and processes from the ground up, ideally in fast-growth or startup-like environments.
- Strong understanding of field service operations, dispatch/logistics, and customer delivery models.
- Comfortable operating autonomously with a builder mindset.
- Ability to manage multiple projects simultaneously.
- Excellent communication, presentation, and cross-functional leadership skills.
- PMP, Six Sigma, or similar certification a plus.
- Proficiency in monday.com a plus.