Project Manager

TurnKey Lender is a global SaaS platform that enables financial institutions and lenders to automate and scale their lending operations through AI-driven decisioning, workflow automation, and advanced analytics. As we continue to grow globally, we are building a modern go-to-market engine to support scalable pipeline generation, product adoption, and market expansion.

About the Role

The Project Manager is responsible for end-to-end management of software implementations for TurnKey Lender customers with varying levels of complexity. The primary focus of the PM is to manage projects to a successful conclusion based on project objectives with a high level of customer satisfaction within the project constraints of budget, time, and resources. Strong candidates will be skilled problem-solvers, be able to think critically, and have excellent written and verbal communication skills. PMs will manage project status and effectively present project updates to relevant stakeholders (internal and external), clients, and project team members.

What You Will Do

• Managing the implementation of TurnKey Lender’s Enterprise product for US & Canada customers.
• Managing multiple projects in parallel, with varying complexity. 
• Manage and control the following for each implementation:
• Handover from Sales 
• Planning, identifying milestones, and success criteria 
• Stakeholder expectations and communications 
• Scheduling and assigning work tasks, including a detailed project plan 
• Risks and Issues 
• Project Budget and Actuals 
• Change Management 
• Project Resources 
• Coordinate with any third-party resources/vendors when needed 
• Updating project progress and forecast 
• Status and performance reporting, both internal and external, on a weekly basis 
• Scheduling and administering project meetings, both internal and external 
• Maintain proper documentation throughout 
• Transition to Support upon project completion
• Know and adhere to TurnKey Lender’s project management and implementation methodologies. 
• Develop and maintain rapport and trust with project customers throughout the project. 
• Practice highly effective written and verbal communication, both internally and externally. 
• Escalate issues as necessary, both internally and externally. 
• Obtain referenceable customers via successful project implementations. 
• Conduct all business ethically. 
• Participate in the continual improvement and development of the PMO. 
• Travel as necessary by project (5-10%) 

The Skills You Need

• Minimum of 4 years of experience managing software or software implementation projects for external customers. 
• Experience in leading several projects simultaneously 
• Experience in Agile and Waterfall methodologies 
• Fluent in written and verbal English 
• Exceptional written and verbal communication skills with a variety of stakeholders, both internally and externally, from users to CEOs. 
• Highly effective problem-solving, negotiation, and decision-making skills
• Effectively motivate project team members and customers. 
• Ability to assess performance and recommend new measures to improve performance 
• Bachelor’s degree or equivalent experience. 
• Superior organizational skills, great attention to detail, and multi-tasking skills 
• Strong working knowledge of Microsoft Office 
• Remote considered, with a hybrid option for candidates within commuting distance of our Austin, TX office.

Preferred

• Experience or working knowledge of SQL and REST API 
• Hands-on experience in software development or QA 
• PMP / PRINCE II certification 

Why Join TurnKey Lender

· Opportunity to build and scale the product marketing function during a critical growth phase

· High visibility and direct impact on sales success and market positioning

· Collaborative environment with strong cross-functional partnership

· Global market opportunity in a rapidly growing fintech category