Project Support Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties will include, but are not limited to:

• Front Desk duties including mail, greeting clients and staff.
• Manage and vet warranty claims from clients
• Audit jobs in DASH for all lines of service for your assigned branches to ensure complete and accurate data in accordance with company requirements
• Responsible for assisting all Project Managers with DocuSign document shipment to customers
• Upload documents into Dash (work authorizations, waivers, etc.)
• Assist with documents and TPA management follow through to ensure jobs are collected.
• Follow up with clients on pending and outstanding invoices.
• Responsible for weekly reporting for POMS, Job Track, Daily Xact Report, Alacrity etc.
• Answer requests from TPA's, adjusters and Branch Managers about the status of scheduling/customer contact.
• Assist PM with job notes and updates
• A second point of contact for homeowners when project managers are out of the office
• Assisting the LL Project Managers with purchase order signatures
• Create change orders as specified by the project manager.
• Complete all accounting items for Project Managers: Invoicing, budgeting, deductible payments and subcontract numbers
• Mortgage Check Processing packet creation
• Online permit portal management as needed
• Assist project managers in obtaining surveys
• General office care: ordering supplies, tidying, monitoring the dumpster to ensure pick up when full and organizing luncheons as needed.
• Other duties as assigned with approval from the Manager of Project Support
• Consistent communication and checking in with the General Manager of the branch to ensure focus on important tasks.