Property Desk Adjuster

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most.

We're applying our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to excel. We are problem solvers who ask important questions and solve challenges big and small. Together, we improve what's expected of insurance.

What You Can Expect

You will work remotely from the desk to handle Homeowner's property claims. You will handle the claims process for all lines of first-party coverage: (structure, contents, and ALE) mostly for claims up to $50,000. This includes settling small claims upon initial contact, and potentially managing vendors to reconcile the claim. The claims handled by this role are typically 1- 4 rooms of damages resulting from water, water/plumbing, or wind. You will report to a leader along with approximately 6 other individuals.

Job Family Summary

Investigate and maintain property claims. Secure relevant information about a loss, determine a cost-efficient manner of adjusting the loss, reviews coverages, prepare written communications, and settles claims. You will work from the desk with limited oversite.

Job Summary

The Claim Adjuster I position supports the goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. You will specialize in low-complexity property claims.

Position Compensation Range:

$57,000.00 - $94,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.

• Handle claims on a good faith basis.

• Handle 1st party claims under multiple policies types and numerous endorsements.

• Evaluate damages remotely using digital tools, and handle claim settlements and/or negotiations with insureds, claimants, attorneys, or public adjusters.

• Respond to customer inquiries, makes appropriate decisions, and close file.

• Interpret and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.

• Provide all parties with claim process and status; answers questions or redirect to other areas.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.

• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

• Demonstrated experience handling moderately complex claims, or other equivalent experience.

• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Education & Licenses

• Obtain state specific property casualty claims licensing.

Working Conditions

• You will be asked to work remotely in an environment free from distraction.

Travel Requirements

• You will be asked to travel up to 10% of the time.

Additional Qualifications

• Experience with Xactimate or similar system will be required.

Location

You will be fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

Preferred, locations for this role include:

• Madison, WI; Boston, MA Minneapolis, MN; Denver, CO; Phoenix, AZ; Atlanta, GA; St. Joseph, MO; Keene, NH;

Other

• Offer to selected individuals will be contingent on the results of criminal background check.

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.

• Sponsorship will not be considered for this position.

• This position may be hired at a Senior Level depending on your current qualifications.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

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